JM
James M
1 reviews | Active since Apr 2013
27 Oct 2022, 11:43
Terrible service from Flight Centre
Extremely unprofessional service.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
27 Oct 2022, 11:53Dear James M,
We are terribly sorry to hear that your experience with us has not been great so far. We would appreciate the opportunity to get to the bottom of this and assist you. Our Customer Experience team will get in touch with you directly.
~A.C
We are terribly sorry to hear that your experience with us has not been great so far. We would appreciate the opportunity to get to the bottom of this and assist you. Our Customer Experience team will get in touch with you directly.
~A.C
Flight Centre South Africa's reply27 Oct 2022, 11:53
Official
Dear James M,
We are terribly sorry to hear that your experience with us has not been great so far. We would appreciate the opportunity to get to the bottom of this and assist you. Our Customer Experience team will get in touch with you directly.
~A.C
We are terribly sorry to hear that your experience with us has not been great so far. We would appreciate the opportunity to get to the bottom of this and assist you. Our Customer Experience team will get in touch with you directly.
~A.C
Flight Centre South Africa's replyOfficial
28 Oct 2022, 13:13Dear James M,
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Feedback in this regard is as follows:
On behalf of Flight Centre Travel Group, please accept our sincere apologies as a result of the telephony interruptions and regret any frustration this may have caused you.
Records indicate the respective online support agent was able to assist you quite timeously on all your email queries and not the quotation for the flight change was not to your satisfaction.
We are mindful that while the price to change may not be to your satisfaction, the quoted pricing for changes is not determined by Flight Centre - change penalties are governed by the fare conditions on the ticket you purchased and is stipulated by the airline. These fare conditions are made available to you prior to making your booking and you agree to these when confirming your booking.
Furthermore, payment for the difference in fares and taxes are required when changing tickets, unfortunately the airlink flights you were looking to change to were quite full for the new dates you were looking to move to, which causing the difference in your tickets to be high.
Even if you booked on another airline like Safair, you would still have needed to pay a change penalty and the difference in fares and taxes.
We trust you will find the above in order and remain at your disposal.
Kind Regards - T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Feedback in this regard is as follows:
On behalf of Flight Centre Travel Group, please accept our sincere apologies as a result of the telephony interruptions and regret any frustration this may have caused you.
Records indicate the respective online support agent was able to assist you quite timeously on all your email queries and not the quotation for the flight change was not to your satisfaction.
We are mindful that while the price to change may not be to your satisfaction, the quoted pricing for changes is not determined by Flight Centre - change penalties are governed by the fare conditions on the ticket you purchased and is stipulated by the airline. These fare conditions are made available to you prior to making your booking and you agree to these when confirming your booking.
Furthermore, payment for the difference in fares and taxes are required when changing tickets, unfortunately the airlink flights you were looking to change to were quite full for the new dates you were looking to move to, which causing the difference in your tickets to be high.
Even if you booked on another airline like Safair, you would still have needed to pay a change penalty and the difference in fares and taxes.
We trust you will find the above in order and remain at your disposal.
Kind Regards - T.M
Flight Centre South Africa's reply28 Oct 2022, 13:13
Official
Dear James M,
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Feedback in this regard is as follows:
On behalf of Flight Centre Travel Group, please accept our sincere apologies as a result of the telephony interruptions and regret any frustration this may have caused you.
Records indicate the respective online support agent was able to assist you quite timeously on all your email queries and not the quotation for the flight change was not to your satisfaction.
We are mindful that while the price to change may not be to your satisfaction, the quoted pricing for changes is not determined by Flight Centre - change penalties are governed by the fare conditions on the ticket you purchased and is stipulated by the airline. These fare conditions are made available to you prior to making your booking and you agree to these when confirming your booking.
Furthermore, payment for the difference in fares and taxes are required when changing tickets, unfortunately the airlink flights you were looking to change to were quite full for the new dates you were looking to move to, which causing the difference in your tickets to be high.
Even if you booked on another airline like Safair, you would still have needed to pay a change penalty and the difference in fares and taxes.
We trust you will find the above in order and remain at your disposal.
Kind Regards - T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Feedback in this regard is as follows:
On behalf of Flight Centre Travel Group, please accept our sincere apologies as a result of the telephony interruptions and regret any frustration this may have caused you.
Records indicate the respective online support agent was able to assist you quite timeously on all your email queries and not the quotation for the flight change was not to your satisfaction.
We are mindful that while the price to change may not be to your satisfaction, the quoted pricing for changes is not determined by Flight Centre - change penalties are governed by the fare conditions on the ticket you purchased and is stipulated by the airline. These fare conditions are made available to you prior to making your booking and you agree to these when confirming your booking.
Furthermore, payment for the difference in fares and taxes are required when changing tickets, unfortunately the airlink flights you were looking to change to were quite full for the new dates you were looking to move to, which causing the difference in your tickets to be high.
Even if you booked on another airline like Safair, you would still have needed to pay a change penalty and the difference in fares and taxes.
We trust you will find the above in order and remain at your disposal.
Kind Regards - T.M