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alida P
1 reviews | Active since Feb 2020
24 May 2021, 11:21
terrible service
I have contacted Flight Centre on the 7th of May w9ith regards to a query received a mail from them asking more information so that they can get back to me . now it is almost 3 weeks later and still no answer! will not recommend flight centre to anyone
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
24 May 2021, 11:50Dear Alida
Thank you for letting us know of your experience. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Flight Centre South Africa's reply24 May 2021, 11:50
Official
Dear Alida
Thank you for letting us know of your experience. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Flight Centre South Africa's replyOfficial
25 May 2021, 12:04Dear Alida
Thank you for affording our team the chance to learn from your experience and to get to the bottom of what had gone wrong. As shared, your concerns has reached the correct hands and the needed information shared with you directly.
We truly apologise that your experience had not been seamless and we thank you for your valuable feedback.
~E.M.
Thank you for affording our team the chance to learn from your experience and to get to the bottom of what had gone wrong. As shared, your concerns has reached the correct hands and the needed information shared with you directly.
We truly apologise that your experience had not been seamless and we thank you for your valuable feedback.
~E.M.
Flight Centre South Africa's reply25 May 2021, 12:04
Official
Dear Alida
Thank you for affording our team the chance to learn from your experience and to get to the bottom of what had gone wrong. As shared, your concerns has reached the correct hands and the needed information shared with you directly.
We truly apologise that your experience had not been seamless and we thank you for your valuable feedback.
~E.M.
Thank you for affording our team the chance to learn from your experience and to get to the bottom of what had gone wrong. As shared, your concerns has reached the correct hands and the needed information shared with you directly.
We truly apologise that your experience had not been seamless and we thank you for your valuable feedback.
~E.M.