JO
Jackie O'Neill
1 reviews | Active since Oct 2020
02 Jun 2022, 07:49
Terrible service!!!
Absolutely useless!!! My flight to Zanibat was delayed, and as they say, I had to e-mail them to change my booking, did this 6 hours before my flight, from Zanzibar! By the time I landed in Johannesburg, I just missed my flight, as I thought I would. Have since e-mailed them twice, and have received no reply whatsoever, and no one answers their emergency number and you cannot leave a message. I couldn't change my booking online, as I had booked through them. Absolutely useless!!
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
02 Jun 2022, 08:05Dear Jackie O,
Thank you for taking the time to provide us with your feedback. We are terribly sorry for your experience and would like to get to the bottom of this. Our Customer Experience team will assist with investigating the matter for you and provide you with feedback.
Please expect communication from our team.
~A.C
Thank you for taking the time to provide us with your feedback. We are terribly sorry for your experience and would like to get to the bottom of this. Our Customer Experience team will assist with investigating the matter for you and provide you with feedback.
Please expect communication from our team.
~A.C
Flight Centre South Africa's reply02 Jun 2022, 08:05
Official
Dear Jackie O,
Thank you for taking the time to provide us with your feedback. We are terribly sorry for your experience and would like to get to the bottom of this. Our Customer Experience team will assist with investigating the matter for you and provide you with feedback.
Please expect communication from our team.
~A.C
Thank you for taking the time to provide us with your feedback. We are terribly sorry for your experience and would like to get to the bottom of this. Our Customer Experience team will assist with investigating the matter for you and provide you with feedback.
Please expect communication from our team.
~A.C
Flight Centre South Africa's replyOfficial
20 Jun 2022, 10:21Dear Jackie
With further reference to the direct communication between yourself and our Online Support team we are delighted to confirm that your refund was processed on the 17th of June 2022.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M
With further reference to the direct communication between yourself and our Online Support team we are delighted to confirm that your refund was processed on the 17th of June 2022.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M
Flight Centre South Africa's reply20 Jun 2022, 10:21
Official
Dear Jackie
With further reference to the direct communication between yourself and our Online Support team we are delighted to confirm that your refund was processed on the 17th of June 2022.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M
With further reference to the direct communication between yourself and our Online Support team we are delighted to confirm that your refund was processed on the 17th of June 2022.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M