Terrible experience with flight center mall of Africa

My experience is as follows , I planned to celebrate my 10 year anniversary and decided to go with flight center mall of Africa as my travel partner, so I walked him met the friendly agent *** , sat down, we went through options within my budget , was very specific as I mentioned I wanted all inclusive 5 start resort , we selected pearl Beach in zanzibar and I told him I would go home and think about it , that afternoon , I googled the resort and it came up as 4 star, I sent a mail and questioned this , he rep**** with a mail confirming it was 5 star as he knew his supplier ,

I was excited , gave mh wife the great news and off I went to zanzibar , to my disappointment the place was very very far from a 5 star , I communicated with *** and he said he would communicate with his supplier to make amends , after many mails and even coming back to South Africa I was not made amends to this situation , I patient and hoped that after 2 months I would get some feedback , the place was horrific for a 5 star , I sent videos and pics to *** and his manager ***, but up till today no response , worst travel experience for me , I am a seasonal traveller and been to most of the exotic islands in the world