LM
Lefentse M

1 reviews | Active since May 2017

26 May 2017, 15:44

Terrible experience

<p>We booked a family(2 adults and 2 kids) holiday to Mauritius with flight centre. It was up until yesterday that we were called and told that the resort we were booked in was turning in to an adult only resort. We were then given an option to transfer to a different resort at no charge. The biggest problem is that the recommended resort has bad customer reviews and comments. I took time to review all those comments andf i must say i really do not want to go to that resort. There is a whole lot of right ups about how terrible the resort is. It is so disappointing how Flight Centre would just randomly choose a hotel on our behalf without reviewing and assesing the resort. It took us time to save up for this holiday and select a suitable resort for the family and flight centre gladly took our money without seeing what will happend to the resort. I aslo fail to understand why flight centre would not have the knowledge that the resort was turning in to an adult only and still took bookings. I also don't understand why were are only given that resort as the only option to choose from. This is so disappointing.</p>

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply26 May 2017, 16:54
Official

Dear Moagi2016

Thank you for your comments posted on the Hello Peter website.

We sincerely apologise for the inconvenience experienced and assure you that we are looking at all possible options to assist you. It is unfortunate that the Solana property is unable to accommodate you and assure you that this is unfortunately outside of our control. We are however exploring all avenues possible to find a solution.

Kind regards

The FCTG Team