1 reviews | Active since Mar 2014
Terrible experience - 6 months, no refunds
We booked a trip to Mauritius for December 2021 at the end of November 2021. After Mauritius imposed a travel ban on South Africa, (to no fault of our own), we were unable to go and opted to receive a refund.
We were advised in December 2021, that the refund will be processed within 8-12 weeks. Currently we have still not received about 70% of the funds.
Each enquiry regarding the refund have clever answers/response from Flight centre agents with loopholes that only cover the agents/Flight centre and not the consumer/costumer.
Ex: Insurance we were advised to pay and take out - only covers cancellation of the trip while there Refund of flight - Flight centre is a third party and is not liable to pay refunds
Every avenue and query presented to them have been responded to emphasising that Flight centre only facilitates and is not responsible for the refunds.
The communication have been little to non and the only time I receive an update on the subject is when it is initiated by me.
Its been a really bad experience, and we are reluctant to use travel agents in the future again due to all the policies. It took them a total of 1 day to have us pay an enormous/silly amount of money for the family vacation, yet we have struggled for months now to try and get the money back. Its been more than 6 month, when we were told, it will take 8-12 weeks. We still don't have a valid reason why it is taking so long, nor when we will receive the money/refund. If there was a 0 star rating they would have gotten it.
Thank you for taking the time to let us know that you have been disappointed by the refund process as well as the service being provided. We are truly saddened to see your review and will immediately look into this. Please expect communication from our Customer Experience team as they will assist with investigating this matter.
~A.C
Thank you for taking the time to let us know that you have been disappointed by the refund process as well as the service being provided. We are truly saddened to see your review and will immediately look into this. Please expect communication from our Customer Experience team as they will assist with investigating this matter.
~A.C
Thank you for your update. Our Customer Experience team is currently in contact with the supplier and awaiting feedback on why there is a delay with your refund. We apologise that we have not been able to meet the deadline. We are heavily reliant on the feedback from the supplier to be able to assist further.
I will alert the Customer Experience Expert of your update.
~A.C
Thank you for your update. Our Customer Experience team is currently in contact with the supplier and awaiting feedback on why there is a delay with your refund. We apologise that we have not been able to meet the deadline. We are heavily reliant on the feedback from the supplier to be able to assist further.
I will alert the Customer Experience Expert of your update.
~A.C
We struggled for 6 months to retrieve our money
I had to continually follow up with the agent on the process, I probably had to send 100 emails without exaggeration
We were penalized R4902 per person (Total: R19608.96) for a ban that was imposed on us and had very few options other than to request a refund.
They have not yet given us a breakdown of who received this penalty "admin fee".
Not a recommendation from my side and also not redeemed even though we received some of our money.
We struggled for 6 months to retrieve our money
I had to continually follow up with the agent on the process, I probably had to send 100 emails without exaggeration
We were penalized R4902 per person (Total: R19608.96) for a ban that was imposed on us and had very few options other than to request a refund.
They have not yet given us a breakdown of who received this penalty "admin fee".
Not a recommendation from my side and also not redeemed even though we received some of our money.
Thank you for taking the time to provide us with the update. We will let the Customer Experience Expert know that you are waiting on the breakdown.
~A.C
Thank you for taking the time to provide us with the update. We will let the Customer Experience Expert know that you are waiting on the breakdown.
~A.C