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candace C
1 reviews | Active since Dec 2012
06 Sept 2022, 08:19
Terrible don't ever use them
Terrible service. I cannot get a refund for my return flight. I cannot return to South Africa soon because of personal reasons yet they don't want to refund my flight
Helpful (0)
Replies (14)0
Replies (14)
Flight Centre South Africa's replyOfficial
06 Sept 2022, 08:27Dear Candance,
Thank you for raising your concerns with us and we are truly sorry that are frustrated by the feedback provided to you. We are heavily dependent on the feedback provided by the airline in regards to refunds as when your ticket was booked the funds were paid over to them to secure your reservation.
Our Customer Experience team would appreciate the opportunity to look into your specific travel arrangements. Please expect communication from them directly.
~A.C
Thank you for raising your concerns with us and we are truly sorry that are frustrated by the feedback provided to you. We are heavily dependent on the feedback provided by the airline in regards to refunds as when your ticket was booked the funds were paid over to them to secure your reservation.
Our Customer Experience team would appreciate the opportunity to look into your specific travel arrangements. Please expect communication from them directly.
~A.C
Flight Centre South Africa's reply06 Sept 2022, 08:27
Official
Dear Candance,
Thank you for raising your concerns with us and we are truly sorry that are frustrated by the feedback provided to you. We are heavily dependent on the feedback provided by the airline in regards to refunds as when your ticket was booked the funds were paid over to them to secure your reservation.
Our Customer Experience team would appreciate the opportunity to look into your specific travel arrangements. Please expect communication from them directly.
~A.C
Thank you for raising your concerns with us and we are truly sorry that are frustrated by the feedback provided to you. We are heavily dependent on the feedback provided by the airline in regards to refunds as when your ticket was booked the funds were paid over to them to secure your reservation.
Our Customer Experience team would appreciate the opportunity to look into your specific travel arrangements. Please expect communication from them directly.
~A.C
Flight Centre South Africa's replyOfficial
06 Sept 2022, 15:39Dear Candace. Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We have noted that you would prefer a refund for the unused travel. We have engaged with the Durban North store considering your concerns regarding the ticket refund. Your ticket has been sent in for a refund and the relevant reference numbers to follow up on the refund have been communicated to you. All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made (i.e., payment via credit card, refund onto the same credit card, etc). As regards airline ticket refunds, please note that such tickets may take a minimum of 12 (twelve) weeks to be processed, due to upgrades, downgrades, schedule changes, reissued tickets, and expired tickets. We trust you will find the above in order and remain at your disposal. ~C.M
Flight Centre South Africa's reply06 Sept 2022, 15:39
Official
Dear Candace. Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We have noted that you would prefer a refund for the unused travel. We have engaged with the Durban North store considering your concerns regarding the ticket refund. Your ticket has been sent in for a refund and the relevant reference numbers to follow up on the refund have been communicated to you. All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made (i.e., payment via credit card, refund onto the same credit card, etc). As regards airline ticket refunds, please note that such tickets may take a minimum of 12 (twelve) weeks to be processed, due to upgrades, downgrades, schedule changes, reissued tickets, and expired tickets. We trust you will find the above in order and remain at your disposal. ~C.M
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candace C's updateReviewer Update
06 Sept 2022, 15:43I already did everything in september last year and still have not received my refund. What are you talking about now?? Also you put tic as my policy knowning quite well there company never helps. I didn't even get help and my claim was rejected after i lost my passport no help whatsoever so i paid so much money for travel insurance for ***** fron you guys
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candace C's update06 Sept 2022, 15:43
Reviewer Update
I already did everything in september last year and still have not received my refund. What are you talking about now?? Also you put tic as my policy knowning quite well there company never helps. I didn't even get help and my claim was rejected after i lost my passport no help whatsoever so i paid so much money for travel insurance for ***** fron you guys
Flight Centre South Africa's replyOfficial
06 Sept 2022, 16:02Dear Candace.
We have reached out to our refunds department and to TIC to ascertain the details of your query. Kindly allow us until the close of business tomorrow to reach out to you with final feedback. ~C.M
We have reached out to our refunds department and to TIC to ascertain the details of your query. Kindly allow us until the close of business tomorrow to reach out to you with final feedback. ~C.M
Flight Centre South Africa's reply06 Sept 2022, 16:02
Official
Dear Candace.
We have reached out to our refunds department and to TIC to ascertain the details of your query. Kindly allow us until the close of business tomorrow to reach out to you with final feedback. ~C.M
We have reached out to our refunds department and to TIC to ascertain the details of your query. Kindly allow us until the close of business tomorrow to reach out to you with final feedback. ~C.M
Flight Centre South Africa's replyOfficial
07 Sept 2022, 10:16Dear Candace C.
TIC is a value-added product offered by Flight Centre to our customers as a duty of care. Unfortunately, our in-store travel experts are not FICA certified and therefore, are not at Liberty to discuss claims nor are they privy to reasons behind denied claims. To follow up or request further investigation regarding your TIC policy, please utilise the following contact details: *** or ***. ~C.M
TIC is a value-added product offered by Flight Centre to our customers as a duty of care. Unfortunately, our in-store travel experts are not FICA certified and therefore, are not at Liberty to discuss claims nor are they privy to reasons behind denied claims. To follow up or request further investigation regarding your TIC policy, please utilise the following contact details: *** or ***. ~C.M
Flight Centre South Africa's reply07 Sept 2022, 10:16
Official
Dear Candace C.
TIC is a value-added product offered by Flight Centre to our customers as a duty of care. Unfortunately, our in-store travel experts are not FICA certified and therefore, are not at Liberty to discuss claims nor are they privy to reasons behind denied claims. To follow up or request further investigation regarding your TIC policy, please utilise the following contact details: *** or ***. ~C.M
TIC is a value-added product offered by Flight Centre to our customers as a duty of care. Unfortunately, our in-store travel experts are not FICA certified and therefore, are not at Liberty to discuss claims nor are they privy to reasons behind denied claims. To follow up or request further investigation regarding your TIC policy, please utilise the following contact details: *** or ***. ~C.M
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candace C's updateReviewer Update
08 Sept 2022, 08:44Okay i don't want to wait until the 7 October for my refund because suddenly the policy changed and how in heavens name did you get to 3200 when i paid like 10000 +- for the ticket. Its a joke sfop trying to rip people money. That money i must use for my newborn milk and now you telling me policies changed and blah blah. Im tired of this. Last year your agent didn't both asking me to renew my insurance and therefore i had to struggle abroad while you sit comfortably in your office. Stop this bad treatment. You don't know the emotional damage i have since booking with you
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candace C's update08 Sept 2022, 08:44
Reviewer Update
Okay i don't want to wait until the 7 October for my refund because suddenly the policy changed and how in heavens name did you get to 3200 when i paid like 10000 +- for the ticket. Its a joke sfop trying to rip people money. That money i must use for my newborn milk and now you telling me policies changed and blah blah. Im tired of this. Last year your agent didn't both asking me to renew my insurance and therefore i had to struggle abroad while you sit comfortably in your office. Stop this bad treatment. You don't know the emotional damage i have since booking with you
Flight Centre South Africa's replyOfficial
08 Sept 2022, 09:54Dear Candace C.
We are saddened to learn that you are dissatisfied with the refund amount afforded to you. Flight Centre operates as a travel agent that offers travel through the services of third-party suppliers. When you book with us, you agree to be contracted to the terms and conditions of those third-party suppliers. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
Flight Centre is sympathetic towards your current situation and we have shown this by doing our best to ensure that your refund is processed. We have done all we can in regard to your situation and would like to assure you that your refund will be processed in due course. ~C.M
We are saddened to learn that you are dissatisfied with the refund amount afforded to you. Flight Centre operates as a travel agent that offers travel through the services of third-party suppliers. When you book with us, you agree to be contracted to the terms and conditions of those third-party suppliers. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
Flight Centre is sympathetic towards your current situation and we have shown this by doing our best to ensure that your refund is processed. We have done all we can in regard to your situation and would like to assure you that your refund will be processed in due course. ~C.M
Flight Centre South Africa's reply08 Sept 2022, 09:54
Official
Dear Candace C.
We are saddened to learn that you are dissatisfied with the refund amount afforded to you. Flight Centre operates as a travel agent that offers travel through the services of third-party suppliers. When you book with us, you agree to be contracted to the terms and conditions of those third-party suppliers. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
Flight Centre is sympathetic towards your current situation and we have shown this by doing our best to ensure that your refund is processed. We have done all we can in regard to your situation and would like to assure you that your refund will be processed in due course. ~C.M
We are saddened to learn that you are dissatisfied with the refund amount afforded to you. Flight Centre operates as a travel agent that offers travel through the services of third-party suppliers. When you book with us, you agree to be contracted to the terms and conditions of those third-party suppliers. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
Flight Centre is sympathetic towards your current situation and we have shown this by doing our best to ensure that your refund is processed. We have done all we can in regard to your situation and would like to assure you that your refund will be processed in due course. ~C.M
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candace C's updateReviewer Update
08 Sept 2022, 10:41You are saddened and then what? Is it feeding my newborn son? My newborn son is saddened in his stomach and then what are you doing about it. I must wait 50 years for a refund and then what must my son drink now?? Don't send me robotic responses because you are not saddened my newborn is saddened. I expect my refund in my account by tomorrow so i can feed my newborn thanks
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candace C's update08 Sept 2022, 10:41
Reviewer Update
You are saddened and then what? Is it feeding my newborn son? My newborn son is saddened in his stomach and then what are you doing about it. I must wait 50 years for a refund and then what must my son drink now?? Don't send me robotic responses because you are not saddened my newborn is saddened. I expect my refund in my account by tomorrow so i can feed my newborn thanks
Flight Centre South Africa's replyOfficial
08 Sept 2022, 11:12Dear Candace C.
Under normal circumstances, supplier refunds take a minimum of 12 weeks to process. This process is now taking longer than usual due to the high level of refund requests being processed during the COVID-19 pandemic. We have expedited your refund and it should be ready by mid-October. ~C.M
Under normal circumstances, supplier refunds take a minimum of 12 weeks to process. This process is now taking longer than usual due to the high level of refund requests being processed during the COVID-19 pandemic. We have expedited your refund and it should be ready by mid-October. ~C.M
Flight Centre South Africa's reply08 Sept 2022, 11:12
Official
Dear Candace C.
Under normal circumstances, supplier refunds take a minimum of 12 weeks to process. This process is now taking longer than usual due to the high level of refund requests being processed during the COVID-19 pandemic. We have expedited your refund and it should be ready by mid-October. ~C.M
Under normal circumstances, supplier refunds take a minimum of 12 weeks to process. This process is now taking longer than usual due to the high level of refund requests being processed during the COVID-19 pandemic. We have expedited your refund and it should be ready by mid-October. ~C.M
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candace C's updateReviewer Update
08 Sept 2022, 11:16Hey man everyone is affected my covid that's why I need my refund. Where must i go for milk for my newborn now? Stop kidding around. Contact manager or whoever
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candace C's update08 Sept 2022, 11:16
Reviewer Update
Hey man everyone is affected my covid that's why I need my refund. Where must i go for milk for my newborn now? Stop kidding around. Contact manager or whoever
Flight Centre South Africa's replyOfficial
09 Sept 2022, 10:41Dear Candace C.
Kindly note that your refund will be processed today. One of our trusted travel experts will be in contact with you to facilitate the refund. ~C.M
Kindly note that your refund will be processed today. One of our trusted travel experts will be in contact with you to facilitate the refund. ~C.M
Flight Centre South Africa's reply09 Sept 2022, 10:41
Official
Dear Candace C.
Kindly note that your refund will be processed today. One of our trusted travel experts will be in contact with you to facilitate the refund. ~C.M
Kindly note that your refund will be processed today. One of our trusted travel experts will be in contact with you to facilitate the refund. ~C.M
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candace C's updateReviewer Update
12 Oct 2022, 11:09So why wasn't my policy extended leaving me stranded in a foreign country because your company "forgot" to extend my tic policy
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candace C's update12 Oct 2022, 11:09
Reviewer Update
So why wasn't my policy extended leaving me stranded in a foreign country because your company "forgot" to extend my tic policy
Flight Centre South Africa's replyOfficial
12 Oct 2022, 11:52Dear Candace
Flight Centre did not forget to extend your insurance policy nor did we receive any payment to make extensions to your policy. As per the feedback and email records, the policy was also not extended by you as the traveller. Please note all the feedback has been provided to you by email and we noted that should you have concerns about the way the insurer handled your claim that you would need to contact them directly.
Should there be other concerns that you have not raised you are welcome to contact our Customer Experience team or the providers of your travel directly.
~A.C
Flight Centre did not forget to extend your insurance policy nor did we receive any payment to make extensions to your policy. As per the feedback and email records, the policy was also not extended by you as the traveller. Please note all the feedback has been provided to you by email and we noted that should you have concerns about the way the insurer handled your claim that you would need to contact them directly.
Should there be other concerns that you have not raised you are welcome to contact our Customer Experience team or the providers of your travel directly.
~A.C
Flight Centre South Africa's reply12 Oct 2022, 11:52
Official
Dear Candace
Flight Centre did not forget to extend your insurance policy nor did we receive any payment to make extensions to your policy. As per the feedback and email records, the policy was also not extended by you as the traveller. Please note all the feedback has been provided to you by email and we noted that should you have concerns about the way the insurer handled your claim that you would need to contact them directly.
Should there be other concerns that you have not raised you are welcome to contact our Customer Experience team or the providers of your travel directly.
~A.C
Flight Centre did not forget to extend your insurance policy nor did we receive any payment to make extensions to your policy. As per the feedback and email records, the policy was also not extended by you as the traveller. Please note all the feedback has been provided to you by email and we noted that should you have concerns about the way the insurer handled your claim that you would need to contact them directly.
Should there be other concerns that you have not raised you are welcome to contact our Customer Experience team or the providers of your travel directly.
~A.C
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candace C's updateReviewer Update
27 Oct 2022, 13:08There was not payments needed for that it was automatically because I lost my passport. It was free. Now I have to deal with the aftermath of everything because of fiona not extending it
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candace C's update27 Oct 2022, 13:08
Reviewer Update
There was not payments needed for that it was automatically because I lost my passport. It was free. Now I have to deal with the aftermath of everything because of fiona not extending it