1 reviews | Active since Feb 2018
Terrible communications and No assistance
So, long story short. We would have flown to Mauritius in April, then COVID came. I understand this is a very difficult time, but, the service I have received in this situation is really not good. I started calling in January to find out my options, was told to wait and so I did. When Mauritius closed their borders I called again to find out my options, I was then asked to send an email and they will get back to me, so I did. Did not receive a confirmation email saying they received it, called again and I was told to just be patient (now 3 weeks before we had to fly). I gave them benefit of the doubt. Finally got a reply after a week with some options (We selected a year voucher from the options). The person told me they will let me know when the voucher is ready 26 March 2020. So time goes buy, I follow up after almost 2 weeks 08 April 2020 (we were suppose to fly the 10th), no reply. I follow up again on the 28th of April 2020. A full month since the email saying they will let me know. It is now the 5th of May 2020 and still no reply on our voucher. This has been a terrible time wondering if I will ever get the voucher. Just silence
We are truly sorry that you have had such a frustrating and challenging experience. It should not be this difficult to receive your voucher. We will ensure you are assisted immediately by our Customer Experience team. Kindly share your booking reference with us, or email all details to ***.
We appreciate you bringing this matter to our attention and apologise once again for the inconvenience experienced.
~Kim
We are truly sorry that you have had such a frustrating and challenging experience. It should not be this difficult to receive your voucher. We will ensure you are assisted immediately by our Customer Experience team. Kindly share your booking reference with us, or email all details to ***.
We appreciate you bringing this matter to our attention and apologise once again for the inconvenience experienced.
~Kim
Thank you very much for getting back to me. Please could you confirm the email address? My emails tell me that customerATfctg.co.za does not exist.
Thank you very much for getting back to me. Please could you confirm the email address? My emails tell me that customerATfctg.co.za does not exist.
Thank you for reaching out. If you can kindly resend your information, however within the email address customerATfctg.co.za you can replace AT with the @ sign. Regrettably, the email address has to be communicated without the sign included in order to be recognised on this platform.
We trust this clarifies and remain at your disposal.
~Emily
Thank you for reaching out. If you can kindly resend your information, however within the email address customerATfctg.co.za you can replace AT with the @ sign. Regrettably, the email address has to be communicated without the sign included in order to be recognised on this platform.
We trust this clarifies and remain at your disposal.
~Emily
Thank you for reaching out. If you can kindly resend your information, however within the email address customerATfctg.co.za you can replace AT with the @ sign. Regrettably, the email address has to be communicated without the sign included in order to be recognised on this platform.
We trust this clarifies and remain at your disposal.
~Emily
Thank you for reaching out. If you can kindly resend your information, however within the email address customerATfctg.co.za you can replace AT with the @ sign. Regrettably, the email address has to be communicated without the sign included in order to be recognised on this platform.
We trust this clarifies and remain at your disposal.
~Emily
We wish to again apologise for the delay in sending through the voucher confirmation. We can confirm that the voucher numbers have been sent to you and your dedicated Online Support Expert has been in touch.
We will remain available and until we travel again, keep safe.
~Susan
We wish to again apologise for the delay in sending through the voucher confirmation. We can confirm that the voucher numbers have been sent to you and your dedicated Online Support Expert has been in touch.
We will remain available and until we travel again, keep safe.
~Susan