Terrible communication on status of refund.

Booked flights through Flight Centre for a trip in January. The airline cancelled our flights. I requested a refund from Flight Centre on 12 January 2022. Received a response on the same day :

"Good evening

Thank you for your email. I will submit the ticket for a refund and send details to you. Have a good evening

Kind regards, Online support team"

Since then there has been no further communication.

It has now been 16 weeks and 2 days since I requested the refund. I have sent email 8 emails querying the status of my refund for canceled flights. I received a response from Mpho Sithole for 1 of the 8 emails. The rest of my emails have had no responses which is highly disconcerting.

- First follow up mail was sent 17 January 2022 - no response - Second follow up email was sent 20 January 2022 - no response - Third follow up email was sent 24 January 2022 - Mpho Sithole responded to this mail on 11 February. I received reference numbers for my request. - Fourth follow up email was sent 26 January 2022 - no response - Fifth follow up email was sent 3 February 2022 - no response - Sixth follow up email was sent 17 March 2022 - no response - Seventh follow up email was sent 14 April 2022 - no response - Eighth follow up email was sent - 2 May 2022 - no response

It is extremely frustrating that Flight Centre have taken funds from us and now are ignoring all of my emails and providing no feedback on the status of the refund. I have tried calling and had zero success as the phone lines ring with no answer.