1 reviews | Active since Jan 2020
Take responsibility and refund me
So I tried to book a from CT to JHB last week (using Mango for the 1 leg of the journey and Flysafair for the return flight) - via the web. The booking was however NOT confirmed by Flight Centre, but when I checked my bank account, Mango and Flysafair had deducted the airfare and flight centre had deducted a booking fee!!
Flight Centre has told me that I need to contact Mango and Flysafair to try and get the "unconfirmed" flight refunded and I'm having MAJOR issues. According to Flysafair the flight booking was confirmed on their side and getting no feedback from Mango.
Not sure how the integration works in terms of the Flight Centre system, but why must I fight to get the money refunded from their providers!!
It has been 10 days now and "it's been escalated" doesn't fly. Please get through the red tape and refund me!
We can confirm that our Customer Experience department has been in contact with you regarding your concern. We are currently in contact with our Online Team to ensure that we effectively deal with your concern.
We will continue to follow up and afford feedback as soon as possible. We do apologise for the delay in finalising the matter.
~S.Z
We can confirm that our Customer Experience department has been in contact with you regarding your concern. We are currently in contact with our Online Team to ensure that we effectively deal with your concern.
We will continue to follow up and afford feedback as soon as possible. We do apologise for the delay in finalising the matter.
~S.Z
Thank you for allowing us the opportunity to look into your concerns.
We have supp**** you with an email confirmation that the refund will be processed. We truly apologise for the frustration as this is not the ideal customer journey we wish for our customers to experience.
~S.Z
Thank you for allowing us the opportunity to look into your concerns.
We have supp**** you with an email confirmation that the refund will be processed. We truly apologise for the frustration as this is not the ideal customer journey we wish for our customers to experience.
~S.Z