JN
Johan N
1 reviews | Active since Jan 2019
25 Jan 2019, 13:46
Supercharged
Really disappointed with Flight Centre South Africa booked a trip with a agent Celizia Roux as agents are suppose to help you and get best deal. Friends of ours booked them self and same place and same flights and times. Flight Centre Cost us R6500 extra with no extra benefit! Tried to cancel or get better deal, 3weeks before trip. But Celizia doesnt want to help: no better price and doesnt want to give back our money. Be warned they cost much extra and dont give anything extra!
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
25 Jan 2019, 14:13Dear Johan
Our Customer Care team are in the process of investigating the matter as disclosed to you earlier this afternoon. We will be in touch with you directly to gather all facts.
We assure you that getting to the bottom of your complaint is as important to us as it is to you.
~K.T
Our Customer Care team are in the process of investigating the matter as disclosed to you earlier this afternoon. We will be in touch with you directly to gather all facts.
We assure you that getting to the bottom of your complaint is as important to us as it is to you.
~K.T
Best regards,
Flight Centre South Africa's reply25 Jan 2019, 14:13
Official
Dear Johan
Our Customer Care team are in the process of investigating the matter as disclosed to you earlier this afternoon. We will be in touch with you directly to gather all facts.
We assure you that getting to the bottom of your complaint is as important to us as it is to you.
~K.T
Our Customer Care team are in the process of investigating the matter as disclosed to you earlier this afternoon. We will be in touch with you directly to gather all facts.
We assure you that getting to the bottom of your complaint is as important to us as it is to you.
~K.T
Best regards,
JN
Johan N's updateReviewer Update
29 Jan 2019, 11:33The problem was solved and the booking sorted by Customer Care: Thea Mayet. Thanks so much for the help and effort, still sad that this problem, that took 3 working days and lots of stress to fix, could have been avoided. 5 starts to Customer Care team.
JN
Johan N's update29 Jan 2019, 11:33
Reviewer Update
The problem was solved and the booking sorted by Customer Care: Thea Mayet. Thanks so much for the help and effort, still sad that this problem, that took 3 working days and lots of stress to fix, could have been avoided. 5 starts to Customer Care team.
Flight Centre South Africa's replyOfficial
29 Jan 2019, 12:01Dear Johan
Thank you sharing this lovely feedback on your experience with Thea. We have a strong commitment to an amazing customer experience and are delighted that your interaction with Thea is testament to this.
We can assure you that reaching an outcome is as important to us as it is to you and we are truly thrilled that Thea played such a positive role in your experience.
~ E.M.
Thank you sharing this lovely feedback on your experience with Thea. We have a strong commitment to an amazing customer experience and are delighted that your interaction with Thea is testament to this.
We can assure you that reaching an outcome is as important to us as it is to you and we are truly thrilled that Thea played such a positive role in your experience.
~ E.M.
Best regards,
Flight Centre South Africa's reply29 Jan 2019, 12:01
Official
Dear Johan
Thank you sharing this lovely feedback on your experience with Thea. We have a strong commitment to an amazing customer experience and are delighted that your interaction with Thea is testament to this.
We can assure you that reaching an outcome is as important to us as it is to you and we are truly thrilled that Thea played such a positive role in your experience.
~ E.M.
Thank you sharing this lovely feedback on your experience with Thea. We have a strong commitment to an amazing customer experience and are delighted that your interaction with Thea is testament to this.
We can assure you that reaching an outcome is as important to us as it is to you and we are truly thrilled that Thea played such a positive role in your experience.
~ E.M.
Best regards,