LN
Linzi N

1 reviews | Active since Dec 2020

07 Dec 2020, 13:15

Superb Service from Leon, in Every Way!

No review could ever do sufficient credit to the service provided by Leon Van Der Bergh of Flight Centre, Garden Route Mall, George. Not only did Leon have to cancel our whole trip due to covid, back in April, he then had to get me to the UK, at a moment's notice at the beginning of November, due to my Mom's fall and broken hip. All of this as the UK was about to go into full lockdown again. Leon worked tirelessly, day and evenings, to facilitate everything, making sure I knew what extra forms to fill in for covid travel, etc. He stayed in touch upon my arrival in the UK, making sure that all was well. And then, when I was due to fly home a month later, my covid test results were delayed, and three hours before I was due to check in Leon dealt with my change of flight, my total distress, as well as my connecting flight, calmly and efficiently, as well as organising my seat, and basically pulled rabbits out of hats. Leon is a huge asset to Flight Centre, we cannot thank him enough for his assistance and support, he truly went above and beyond. Because of Leon we will always book all our flights through him, with Flight Centre. Thank you again Leon, for your superb help!

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply07 Dec 2020, 13:38
Official
Dear Linzi,

Your shining reference of Leon and the care he showed while ensuring that you made it to the UK, really has made our day. We will ensure your story and your feedback on just how instrumental Leon was is shared with his peers and senior management. 

We thank you for reaching out and sharing your experience, ensuring that Leon is celebrated for his excellence. 
 
~Susan