SM
Shirley M

1 reviews | Active since May 2021

24 Nov 2021, 19:29

Stockvel closing and my money is nowhere to be found.

Good evening,

My name is Shirley Mahlase.

I am highly disappointed flight Center. The was a stockvel flight Center started in 2019. Me and few of my ladies decided to open up an account as it seemed very legit. I was the chairman.

Early this month the ladies received an email saying the stockvel is closing so they need to contact flight Center to get their money unfortunately I was contacted.

Went to flight Center Sandton to check what was happening I was told I need to call the stock Le no and I will deal with a lady called Vuyo Mazibuko. I did exactly that and she was helpful until I was told my name doesn’t appear on the system even my identity is not anywhere to be found on their system. Was told to go and do my own investigation at the bank and see where I was putting the money.

With back and forth emails I can’t be helped but I have an account that was given to me to put that money for travelling. When I have to get my money I must go look for it.

I went to flight Center Sandton to sign documents to release the money today I am the chair but my money is nowhere to be found.

I really would like flight Center South African to elaborate all this for me that everyone is getting their money but me. My account no given to me was ***

Shirley Mahlase

0
Replies (4)
Flight Centre South Africa
Flight Centre South Africa's reply24 Nov 2021, 21:09
Official
Good day Shirley 

We are truly sorry to learn about your frustrating experience. We of course understand that you are concerned and we appreciate the chance to get to the bottom of what had happened here. Our Customer Experience team will be in touch with you to investigate your concerns and get to the bottom of what transpired here. 

~E.M. 
SM
Shirley M's update24 Nov 2021, 21:50
Reviewer Update
I’ll be waiting

Thanks
Flight Centre South Africa
Flight Centre South Africa's reply26 Nov 2021, 06:43
Official
Dear Shirley

Thank you for your response. We appreciate you affording us the opportunity to look into this matter for you.  A  Customer Experience Expert has been in touch with you.  As shared, we have reached out to the Stokvel department and will revert with feedback.

~Chido
Flight Centre South Africa
Flight Centre South Africa's reply01 Dec 2021, 10:58
Official
 Dear Shirley

Our Customer Experience Department and our Stokvel Department have reached out to you on numerous occasions to obtain further communication from you in this regard to no avail. 

In order to further assist we require proof of the payments, you made into the stokvel account as we are unable to resolve your concerns with the information you have provided to us. 

Once the proof of payments has been received we are more than happy to re-look into the matter for you.~T.M