TG
Tish G

1 reviews | Active since Jul 2019

26 Nov 2025, 12:41

Steer Clear of Greenstone - Staff behave like they are doing you a favor

Steer clear of their Greenstone store. We have had two poor experiences with their staff who are just blatantly disinterested in assisting. They barely acknowledge you & their response if as if asking questions are bothersome ( this is evident based on facial expressions which do not consist of a smile) They directed us to the site & did not bother to assist further.

A holiday is so special to people, especially when it's your first international trip. Do yourself the favor & use another company or book your trip with guidance of chat GPT.

These businesses feel like they are doing customers a favor, until such time they become irrelevant because people realize it's better to do it themselves.

I raised my experience on email, received a response & crickets since.

I will not step foot to any Flight Center again.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply26 Nov 2025, 13:05
Official
Dear  Tish,

We are deeply sorry to hear about your poor experiences at our Greenstone store. Your feedback is extremely concerning and is not the level of service we expect from our team, especially for something as special as your first international trip. We can confirm that your email was received by our Customer Experience team, and they are looking into the matter. 

 We take your feedback very seriously and will be addressing these service issues directly with our Greenstone management team following internal company policy and procedures. We will also ensure your review is added to your current feedback case. 

Thank you for bringing this to our attention and taking the time to share your experience. 
~A.D