CO
Carol O'reilly

1 reviews | Active since Apr 2024

24 Feb 2025, 10:27

Steer away from Flight Centre online booking

Absolutely awful. Would recommend folk steer away from the online booking site. The site does not reflect the 24 hour clock used by the aviation authorities. I booked a local flight assuming it was a morning flight only to find out after I paid it was an evening flight. eg 8.30 is not a morning flight but an evening flight. If it was an evening flight it should have reflected 20h30. Only after the payment is made for the booking and your receive your confirmation does in reflect 8.30PM which is still not correct per the 24 hour aviation clock! Also the customer services help line is outsourced to the East and no longer local. This poses a challenge as the accent can be somewhat difficult if understand. I then had to pay extra to have the flights changed. Not impressed at all!

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply24 Feb 2025, 10:33
Official
Dear Carol, 

Thank you for taking the time to raise your concerns with us, we appreciate it. Our Customer Experience team would like to look into this and provide feedback. They will get in touch directly. 
~A.D