1 reviews | Active since Nov 2019
Staff and management at the Sea point Branch sucks!!!
We have booked a holiday to Zanzibar with my 2 young daughters and trusted the consultant when she said she changed our venue because of availability, thinking the star rating would be the same. Because of work constraints I filled in the necessary documents online trusting her. Only thereafter realising that she downgraded our resort. She never mentioned it in any telephonic conversation or e mail. So he has researched apparently, God knows what and came to the conclusion that we will not be helped in any way because we filled in the necessary documentation The manager then covers up for her and refuses to accept her blunder and now refuses to even change our accommodation. So now we have to take our 2 young daughters and stay 7 nights in a *** stye with pathetic reviews all because we trusted that consultant Marisca woods.. They then ask us if we would still like to proceed with this holiday as if we will throw away R72000. Pathetic shoddy service.
We are deeply saddened to hear that you have not had a great experience and we are determined to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch with you.
~K.T
We are deeply saddened to hear that you have not had a great experience and we are determined to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch with you.
~K.T
We confirm that our Customer Experience department have been in contact with you and have provided you with feedback. We genuinely appreciate the opportunity you have given us to learn from your experience and to look into the options available in terms of your travel arrangements.
We remain at your disposal throughout your journey.
~E.M.
We confirm that our Customer Experience department have been in contact with you and have provided you with feedback. We genuinely appreciate the opportunity you have given us to learn from your experience and to look into the options available in terms of your travel arrangements.
We remain at your disposal throughout your journey.
~E.M.