GS
Gregory S
1 reviews | Active since Oct 2021
24 Oct 2021, 16:54
Sorry very busy!
Had no response to my inquiry other than an email 3 days later saying ‘sorry we have been very busy’
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
24 Oct 2021, 21:04Dear Gregory S
We are terribly sorry to learn learn that your experience had not reflected the seamless booking journey we pride ourselves on.
Although we have been experiencing incredibly high volumes of enquiry as the world opens up for South Africans, we would never want to compromise on your experience.
We would appreciate the chance to learn from your feedback and to ensure that you receive the deserved support and will get our Customer Experience team in touch first thing in the morning.
~E.M.
We are terribly sorry to learn learn that your experience had not reflected the seamless booking journey we pride ourselves on.
Although we have been experiencing incredibly high volumes of enquiry as the world opens up for South Africans, we would never want to compromise on your experience.
We would appreciate the chance to learn from your feedback and to ensure that you receive the deserved support and will get our Customer Experience team in touch first thing in the morning.
~E.M.
Flight Centre South Africa's reply24 Oct 2021, 21:04
Official
Dear Gregory S
We are terribly sorry to learn learn that your experience had not reflected the seamless booking journey we pride ourselves on.
Although we have been experiencing incredibly high volumes of enquiry as the world opens up for South Africans, we would never want to compromise on your experience.
We would appreciate the chance to learn from your feedback and to ensure that you receive the deserved support and will get our Customer Experience team in touch first thing in the morning.
~E.M.
We are terribly sorry to learn learn that your experience had not reflected the seamless booking journey we pride ourselves on.
Although we have been experiencing incredibly high volumes of enquiry as the world opens up for South Africans, we would never want to compromise on your experience.
We would appreciate the chance to learn from your feedback and to ensure that you receive the deserved support and will get our Customer Experience team in touch first thing in the morning.
~E.M.
Flight Centre South Africa's replyOfficial
26 Oct 2021, 17:24 Dear GregoryThank you for taking the time to chat with us about your concerns.Flight Centre endeavours to open up the world to those who want to see it and pivotal to this goal are exceptional customer experiences. We are truly sorry to hear about your experience. We understand that you have now made alternative travel arrangements and this is regrettably a missed opportunity for us to assist you.Once again, we sincerely apologise for the inconvenience experienced and hope that you will afford us an opportunity to restore your faith in Flight Centre.~L.M
Flight Centre South Africa's reply26 Oct 2021, 17:24
Official
Dear GregoryThank you for taking the time to chat with us about your concerns.Flight Centre endeavours to open up the world to those who want to see it and pivotal to this goal are exceptional customer experiences. We are truly sorry to hear about your experience. We understand that you have now made alternative travel arrangements and this is regrettably a missed opportunity for us to assist you.Once again, we sincerely apologise for the inconvenience experienced and hope that you will afford us an opportunity to restore your faith in Flight Centre.~L.M