yO
yusuf O
1 reviews | Active since Oct 2019
22 Jun 2021, 13:28
slow response
i am trying to book with them its taking to long one week now still they couldnt match price ,and response is to slow
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
22 Jun 2021, 13:47Dear Yusuf,
Reading of your experience has us really feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Reading of your experience has us really feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Flight Centre South Africa's reply22 Jun 2021, 13:47
Official
Dear Yusuf,
Reading of your experience has us really feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Reading of your experience has us really feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
yO
yusuf O's updateReviewer Update
23 Jun 2021, 12:44this company is full of ******* their customer service contacted me i told them all story and send email conversation they said it will take 2 days to investigate.. they called me again for booking now they are telling me prices are gone up R6000 more ..i was waiting them for one week to beat R19.134 now they are giving me price for R26000... :)))
yO
yusuf O's update23 Jun 2021, 12:44
Reviewer Update
this company is full of ******* their customer service contacted me i told them all story and send email conversation they said it will take 2 days to investigate.. they called me again for booking now they are telling me prices are gone up R6000 more ..i was waiting them for one week to beat R19.134 now they are giving me price for R26000... :)))
Flight Centre South Africa's replyOfficial
23 Jun 2021, 13:17Dear Yusuf,
Thank you for your additional feedback. Our industry is heavily reliant on availability which changes on a constant basis. Availability is unfortunately beyond Flight Centre or the supplier's control. Your concerns have been raised with senior management and are currently being reviewed.
We sincerely apologise for the frustration experienced.
~A.C
Thank you for your additional feedback. Our industry is heavily reliant on availability which changes on a constant basis. Availability is unfortunately beyond Flight Centre or the supplier's control. Your concerns have been raised with senior management and are currently being reviewed.
We sincerely apologise for the frustration experienced.
~A.C
Flight Centre South Africa's reply23 Jun 2021, 13:17
Official
Dear Yusuf,
Thank you for your additional feedback. Our industry is heavily reliant on availability which changes on a constant basis. Availability is unfortunately beyond Flight Centre or the supplier's control. Your concerns have been raised with senior management and are currently being reviewed.
We sincerely apologise for the frustration experienced.
~A.C
Thank you for your additional feedback. Our industry is heavily reliant on availability which changes on a constant basis. Availability is unfortunately beyond Flight Centre or the supplier's control. Your concerns have been raised with senior management and are currently being reviewed.
We sincerely apologise for the frustration experienced.
~A.C
Flight Centre South Africa's replyOfficial
25 Jun 2021, 16:04Dear Yusuf,
Thank you so much for allowing our Customer Experience team the opportunity to investigate this matter for you and address your concerns. We value your feedback, and it is only through feedback such as your own that we can evaluate our level of service, to ensure that we are offering the best possible experience to our customers. We sincerely apologise for the inconvenience experienced. Should you have any further concerns, please do not hesitate to contact us.
~C.M.
Thank you so much for allowing our Customer Experience team the opportunity to investigate this matter for you and address your concerns. We value your feedback, and it is only through feedback such as your own that we can evaluate our level of service, to ensure that we are offering the best possible experience to our customers. We sincerely apologise for the inconvenience experienced. Should you have any further concerns, please do not hesitate to contact us.
~C.M.
Flight Centre South Africa's reply25 Jun 2021, 16:04
Official
Dear Yusuf,
Thank you so much for allowing our Customer Experience team the opportunity to investigate this matter for you and address your concerns. We value your feedback, and it is only through feedback such as your own that we can evaluate our level of service, to ensure that we are offering the best possible experience to our customers. We sincerely apologise for the inconvenience experienced. Should you have any further concerns, please do not hesitate to contact us.
~C.M.
Thank you so much for allowing our Customer Experience team the opportunity to investigate this matter for you and address your concerns. We value your feedback, and it is only through feedback such as your own that we can evaluate our level of service, to ensure that we are offering the best possible experience to our customers. We sincerely apologise for the inconvenience experienced. Should you have any further concerns, please do not hesitate to contact us.
~C.M.