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Tharina O
1 reviews | Active since Jun 2019
23 Jul 2024, 12:28
SLEGTE DIENS
Nog nooit het ek sulke patetiese diens en terugvoering vanaf n konsultant gekry soos by Flight Centre nie. Het n bootreis bespreek...moet heeltyd vra vir my vorms..bedrae is verkeerd en die dame bly se sy sal dit regmaak en email...dan vat dit dae om te gebeur. So ek het nou al 2 weke terug begin vra vir alles NOG STEEDS nie regte dokumente gekry nie. DEP is al n maand terug betaal. ASB as julle mense nie behoorlike opgelei is nie..doen dit.
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Replies (4)
Flight Centre South Africa's replyOfficial
23 Jul 2024, 12:33Dear Tharina
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced with our service.
We understand your concerns regarding the delays in receiving your forms and the incorrect amounts provided. This is not the level of service we strive to offer, and we regret any stress this situation has caused. Our Customer Experience team will look into this and contact you directly to further assist.
~A.D
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced with our service.
We understand your concerns regarding the delays in receiving your forms and the incorrect amounts provided. This is not the level of service we strive to offer, and we regret any stress this situation has caused. Our Customer Experience team will look into this and contact you directly to further assist.
~A.D
Flight Centre South Africa's reply23 Jul 2024, 12:33
Official
Dear Tharina
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced with our service.
We understand your concerns regarding the delays in receiving your forms and the incorrect amounts provided. This is not the level of service we strive to offer, and we regret any stress this situation has caused. Our Customer Experience team will look into this and contact you directly to further assist.
~A.D
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced with our service.
We understand your concerns regarding the delays in receiving your forms and the incorrect amounts provided. This is not the level of service we strive to offer, and we regret any stress this situation has caused. Our Customer Experience team will look into this and contact you directly to further assist.
~A.D
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Tharina O's updateReviewer Update
23 Jul 2024, 12:43Thanks
TO
Tharina O's update23 Jul 2024, 12:43
Reviewer Update
Thanks
Flight Centre South Africa's replyOfficial
23 Jul 2024, 12:58.
Flight Centre South Africa's reply23 Jul 2024, 12:58
Official
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Flight Centre South Africa's replyOfficial
25 Jul 2024, 15:52Dear Tharina. O Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking made at our Ballito branch. Kindly accept our sincere apologies for the inconvenience caused to you due to the delay in providing documentation for your cruise. We provide travel and travel-related services through third party service providers. When you make a booking with us, you acknowledge and agree that we act only as agent for the third-party service provider, which is solely responsible for providing you with the travel or service which you have booked. We have noted that you have booked an MSC Cruise with us. Unfortunately, MSC requires full payment before the cruise tickets are released to the customer. However, you may log onto the MSC website to verify that a cabin has been reserved for you by Flight Centre. Once full payment is received, tickets and all itineraries will be forwarded to you. Further to the above, we acknowledge the cruise move you requested. Flight Centre has requested that your initial deposit be moved to the new cruise and as soon as all invoices have been finalised with MSC, an invoice as well as booking documents will be sent to you. We would like to assure you that Flight Centre and the Ballito branch are committed to ensuring that your cruise goes seamlessly, and we will continue to offer our services and support until your cruise is completed. - C.M
Flight Centre South Africa's reply25 Jul 2024, 15:52
Official
Dear Tharina. O Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking made at our Ballito branch. Kindly accept our sincere apologies for the inconvenience caused to you due to the delay in providing documentation for your cruise. We provide travel and travel-related services through third party service providers. When you make a booking with us, you acknowledge and agree that we act only as agent for the third-party service provider, which is solely responsible for providing you with the travel or service which you have booked. We have noted that you have booked an MSC Cruise with us. Unfortunately, MSC requires full payment before the cruise tickets are released to the customer. However, you may log onto the MSC website to verify that a cabin has been reserved for you by Flight Centre. Once full payment is received, tickets and all itineraries will be forwarded to you. Further to the above, we acknowledge the cruise move you requested. Flight Centre has requested that your initial deposit be moved to the new cruise and as soon as all invoices have been finalised with MSC, an invoice as well as booking documents will be sent to you. We would like to assure you that Flight Centre and the Ballito branch are committed to ensuring that your cruise goes seamlessly, and we will continue to offer our services and support until your cruise is completed. - C.M