JK
Juanita K
1 reviews | Active since Jan 2020
07 Sept 2021, 15:57
Shocking ultimatum - travel by 31 Dec or else!
I booked flights to Thailand for myself & my kids in 09/2019 (departing 23/03/2020) - obviously we couldn't fly as Covid restrictions were enforced on 18/03/2020! At the time we were told that we'd get travel vouchers (that have to be used by 31/12/2021) but a number of factors are preventing us from travelling and the basic response I'm getting is the equivalent of "sorry to hear about your problem, but our hands are tied" - Am I supposed to be happy to just "lose ± R24K) and is this the TCF strategy!?!
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Replies (2)
Flight Centre South Africa's replyOfficial
07 Sept 2021, 16:21Dear Juanita
Thank you for taking the time to share your frustration with us. We would like to understand which steps had been taken to assist and to ensure that every possible option has been explored. Our Customer Experience team will be in touch with you directly.
~E.M.
Thank you for taking the time to share your frustration with us. We would like to understand which steps had been taken to assist and to ensure that every possible option has been explored. Our Customer Experience team will be in touch with you directly.
~E.M.
Flight Centre South Africa's reply07 Sept 2021, 16:21
Official
Dear Juanita
Thank you for taking the time to share your frustration with us. We would like to understand which steps had been taken to assist and to ensure that every possible option has been explored. Our Customer Experience team will be in touch with you directly.
~E.M.
Thank you for taking the time to share your frustration with us. We would like to understand which steps had been taken to assist and to ensure that every possible option has been explored. Our Customer Experience team will be in touch with you directly.
~E.M.
Flight Centre South Africa's replyOfficial
10 Sept 2021, 09:04Dear Juanita
We truly appreciate the opportunity afforded to ensure that no stone was left unturned, in pursuing more flexibility around the current credit with the airline. We would always make every effort to motivate on our customers' behalf, however, as the credit is held by the airline, the conditions stipulated in terms of rebooking travel will be completely within their control.
We have escalated the request for an extension in light of your circumstances and deeply regret that the outcome previously shared had remained unchanged. Had we been in the position to change the credit validity we would not hesitate to do so.
~E.M.
We truly appreciate the opportunity afforded to ensure that no stone was left unturned, in pursuing more flexibility around the current credit with the airline. We would always make every effort to motivate on our customers' behalf, however, as the credit is held by the airline, the conditions stipulated in terms of rebooking travel will be completely within their control.
We have escalated the request for an extension in light of your circumstances and deeply regret that the outcome previously shared had remained unchanged. Had we been in the position to change the credit validity we would not hesitate to do so.
~E.M.
Flight Centre South Africa's reply10 Sept 2021, 09:04
Official
Dear Juanita
We truly appreciate the opportunity afforded to ensure that no stone was left unturned, in pursuing more flexibility around the current credit with the airline. We would always make every effort to motivate on our customers' behalf, however, as the credit is held by the airline, the conditions stipulated in terms of rebooking travel will be completely within their control.
We have escalated the request for an extension in light of your circumstances and deeply regret that the outcome previously shared had remained unchanged. Had we been in the position to change the credit validity we would not hesitate to do so.
~E.M.
We truly appreciate the opportunity afforded to ensure that no stone was left unturned, in pursuing more flexibility around the current credit with the airline. We would always make every effort to motivate on our customers' behalf, however, as the credit is held by the airline, the conditions stipulated in terms of rebooking travel will be completely within their control.
We have escalated the request for an extension in light of your circumstances and deeply regret that the outcome previously shared had remained unchanged. Had we been in the position to change the credit validity we would not hesitate to do so.
~E.M.