JV
Jacqui V
1 reviews | Active since Aug 2019
22 Aug 2019, 07:24
SHOCKING SERVICE FROM FLIGHT CENTRE
Unhelpful. Wrong Booking ref given so one could not check in on line. After numerous calls, eventually, the agent realised the problem and checked us in. Again a problem on the return flight from Cape Town to Johannesburg. Could not check in, phoned Agent numerous times and am still waiting for a return call to advise seats are booked. In the meantime I have been home for a day now and nothing heard. Never will I use Flight Centre Mall of the South again.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
22 Aug 2019, 08:22Dear Jacqui
We regret your experience and would like to get to the bottom of this. Our Customer Experience Team will be in touch with you this morning.
-K. T
We regret your experience and would like to get to the bottom of this. Our Customer Experience Team will be in touch with you this morning.
-K. T
Flight Centre South Africa's reply22 Aug 2019, 08:22
Official
Dear Jacqui
We regret your experience and would like to get to the bottom of this. Our Customer Experience Team will be in touch with you this morning.
-K. T
We regret your experience and would like to get to the bottom of this. Our Customer Experience Team will be in touch with you this morning.
-K. T
Flight Centre South Africa's replyOfficial
26 Aug 2019, 13:16Dear Jacqui
Thank you for affording us the opportunity to learn from your experience and for taking the time to share your frustrations with us. It is only through opportunities such as this, that we are able to ensure we are constantly developing and building better customer experience.
Once again please accept our heartfelt apologies for your experience. We deeply regret that we had failed you and truly hope that in future you may consider giving us an opportunity to regain your faith.
~E.M.
Thank you for affording us the opportunity to learn from your experience and for taking the time to share your frustrations with us. It is only through opportunities such as this, that we are able to ensure we are constantly developing and building better customer experience.
Once again please accept our heartfelt apologies for your experience. We deeply regret that we had failed you and truly hope that in future you may consider giving us an opportunity to regain your faith.
~E.M.
Flight Centre South Africa's reply26 Aug 2019, 13:16
Official
Dear Jacqui
Thank you for affording us the opportunity to learn from your experience and for taking the time to share your frustrations with us. It is only through opportunities such as this, that we are able to ensure we are constantly developing and building better customer experience.
Once again please accept our heartfelt apologies for your experience. We deeply regret that we had failed you and truly hope that in future you may consider giving us an opportunity to regain your faith.
~E.M.
Thank you for affording us the opportunity to learn from your experience and for taking the time to share your frustrations with us. It is only through opportunities such as this, that we are able to ensure we are constantly developing and building better customer experience.
Once again please accept our heartfelt apologies for your experience. We deeply regret that we had failed you and truly hope that in future you may consider giving us an opportunity to regain your faith.
~E.M.