NS
Nazlie S
1 reviews | Active since May 2019
11 Jan 2023, 16:46
Shocking service - Do not use Flight Centre.
I made the mistake of booking a holiday with Flight Centre Cradlestone. It's been well over a year since I was promised that I would be refunded for flights that I couldn't take to Mozambique. I specifically asked the agent for flexible flights, and this clearly wasn't booked as I'm still waiting for my refund since 25 December 2021. I've written numerous emails, made many phone calls and walk-ins to the Branch. They don't listen to what their customers ask for and don't care.
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Flight Centre South Africa's replyOfficial
11 Jan 2023, 17:09Dear Nazlie,
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~R.N.
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~R.N.
Flight Centre South Africa's reply11 Jan 2023, 17:09
Official
Dear Nazlie,
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~R.N.
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~R.N.