Shocking Flight Centre Customer Service

I made a reservation through flight centre in November 2023. When applying for our VISA I realised I had incorrectly booked my mom under my surname.

I promptly contacted flight centre on the 17th of April for a name change. 6 Days later I had heard nothing so I submitted an online support ticket.

I followed up with flight centre again on the 29th of April. A operator by the name of Joy said they are dealing with it and would get to me on Monday.

It is now the 4th of May and still no response