shocking customer service

<p>I mailed flight centre with regards to my return tickets from China that where fully paid for and have not received any feedback from them. I have a one year contract to work in China and could not book return dates in advance as their system only allows for 9 months pre booking. Ive been here for nine months and have emailed them and even resorted to sending a friend in to confirm dates but they have still not provided me with dates. My visa expires after a year and there is a possibility that i might not have a flight back and be stranded in China due to this poor customer service. Ive sent mails with not even an acknowledgement and copied third parties in on the emails that they have received. i dealt with the winderemere branch in durban. When my friend dealt with a consultant at the branch, she said that she was new and did not know what to do and referred him to her superior who i have mailed and even attempted to contact via whats app with no replies. The superior gave my friend her cellular number.</p>