Shocking, 3rd class treatment from Flight Centre.

I have had the most shocking service from Flight Centre, from the time I booked the tickets to date. I cancelled the ticket in writing on 12th January was told 4-12 weeks and still nothing. The level of professionalism with the consultants, even the Customer Experience Team leader is shocking. I feel like I have been fobbed off and the vague, pathetic responses I receive from them is disgusting. I never won a ticket, this was not a freebee. I paid for it and therefore I expect customer service delivery. The ticket was actually cancelled on the 6th December 2021, by email but was told at a later date I still must email and request the refund which I did on the 12th January 2022. Since then I have been ignored when following up. I have to resend my mails and request a response. It really is a shocking situation. I am not sure how a huge company operates in the poor manner that Flight Center operate.