Service with a heart.

It is rare to have the service and empathy that I have just experienced (19 March 2019) and hence i feel it is something that should not go unrewarded - even if only by passing on my gratitude and commendation to her superiors.

Our company has been nominated for a prestigious international award at a conference in Utrecht, Netherlands, next week on 26th and I was asked to represent them at this event. This required that I depart in 6 days and I had to get a visa and all sorted before then. It seemed impossible but your Chane Smuts gave me hope and we forged ahead. Within hours all was set up and my Visa appointment was for tomorrow at 8am. This was already such impressive and commendable service. Meanwhile unbeknown to me the directors of our company had an emergency meeting this afternoon which was to do with the devastating cyclone that ravished Beira last week. Some of our employees' family homes had been wiped out and many people missing. So they made the call to cancel all other flights out the country which included mine. With a heavy heart I made contact with Chane to share this news and cancel all arrangements. Once again her response was outstanding, empathizing with my disappointment and reflecting heartfelt concern for our staff that are missing and homeless. I certainly will make use of her again in the future and would like to compliment you on having a person of this caliber in your team. What initially felt like a disaster now feels like a great decision. Yours sincerely Linden