NPn
Nadia Pretorius nadia.pretori
1 reviews | Active since May 2023
29 May 2023, 20:32
********* service
I am disappointed in the service (customer care). The process of booking the tickets was smooth - very happy with it. But making changes the same day and lost R1000 due to bad service (uninformed options or ********* service). I reported it and the situation wasn't investigated properly. I have lost trust in Flight Centre ethics and integrity.
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Flight Centre South Africa's replyOfficial
29 May 2023, 21:02Dear Nadia, thank you for taking the time to raise your concerns and provide feedback on this platform.
We empathise with your frustrations during this process. Unfortunately, we are limited by the airline fare rules regarding a date change and cancelling and rebooking a ticket, as well as the impact this has on prices due to ticket prices because of availability.
Our records show that you are currently in contact with one of our agents. We would highly recommend reaching out to them for further clarification of your case. ~L.V
We empathise with your frustrations during this process. Unfortunately, we are limited by the airline fare rules regarding a date change and cancelling and rebooking a ticket, as well as the impact this has on prices due to ticket prices because of availability.
Our records show that you are currently in contact with one of our agents. We would highly recommend reaching out to them for further clarification of your case. ~L.V
Flight Centre South Africa's reply29 May 2023, 21:02
Official
Dear Nadia, thank you for taking the time to raise your concerns and provide feedback on this platform.
We empathise with your frustrations during this process. Unfortunately, we are limited by the airline fare rules regarding a date change and cancelling and rebooking a ticket, as well as the impact this has on prices due to ticket prices because of availability.
Our records show that you are currently in contact with one of our agents. We would highly recommend reaching out to them for further clarification of your case. ~L.V
We empathise with your frustrations during this process. Unfortunately, we are limited by the airline fare rules regarding a date change and cancelling and rebooking a ticket, as well as the impact this has on prices due to ticket prices because of availability.
Our records show that you are currently in contact with one of our agents. We would highly recommend reaching out to them for further clarification of your case. ~L.V