Scanned by Flight Centre in Cresta

I had a frustrating experience with Flight Centre Cresta. They advertised a special to Drakensberg that included breakfast and dinner, but Johan only booked us room-only accommodation, despite my clear request for the special. When I inquired, Ingrid “the manager” stated I had accepted the quotation and could not assist further, even though I paid for the meals. One of their consultants, Jadine, mentioned it might have been a finger error, because they had both specials running but they booked me the wrong one. It feels unjust to disregard the mistake with our money. This is the second time I’ve encountered issues with flight centre, and it had left me feeling disrespected. The first issue I thought was an innocent mistake but this is a blatant disrespect. I won’t be using Flight Centre for my future travel plans, they treated us like trash.