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My flight was cancelled by Emirates on 27/11/2021. I reached out to Flight centre on 08/12 to find out when I will be receiving the refund. I tried calling the call centre only to be told they are too busy, and that I will need to send an email, which I sent. After no response, I checked my spam folder on 10/01/22, only to find a response from Tamara Radloff asking for confirmation of the refund. That is the reason I contacted your help desk, so yes, obviously I want a refund. I rep**** again, confirming the refund.

No response. Called customer help centre, same story as before- this is an online purchase, and you will need to speak to the online desk. I was warned by the operator that it was pretty much not functioning as they are too busy.

25/01, I followed up with an email trying to find out what was happening. 28/01, I got a reply from Fiona Madzuhe saying that she has just loaded the refund, and that she is marking the request as resolved, and threatened that if I make another query before 12 weeks, my request will delay the refund!!!!!

Now, 3 months after my initial refund request, I followed up again to find out who's bank account my R18000 is sitting in gaining interest. This is the first time I managed to get through to an online customer care agent. I gave my booking ref number only to be told that I had BEEN REMOVED FROM THE REFUND LIST and that she would speak to the refund department to find out what was going on, and that she would get back to me today. I have not had a response, and now the call centre is closed.

Flight Centre, it looks like you are running a ponzi scheme! I am utterly disgusted with you customer service processes, this is clearly a systemic issue from poor management. I feel sorry for you customer care agents that have to deal with your terrible policies while not being able to help their customers.

GIVE ME BACK MY DAMN MONEY YOU ********