****MED BY KEMPTON PARK BRANCH!

I called the Flight Centre Agency at Kempton park requesting a family holiday fo the Wild Coast. My request was handled first by Veronique. She found a package for me accomodation at the Wild Coast Sun; landing at Margate airport through Cemair. She quoted me R30 253-00 and i paid it on 27 December 2018 (the day of the quote). She then sent an email and said she is handing the case to Megan as she will then be on leave. The following day i received a call from Megan saying that the accommodation at Wild Coast Sun is no longer available. She gave me an option which i really do not like; i requested that we cancel the trip since there was no accommodation at that time. She said that i could only get a refund for the accommodation and transfers because the flights (which were about R12 000.00) were already booked. I searched for accommodation until i found it at San La Meer and requested that she book it. She then said that it will need an extra payment of R14 800.00 and i made this payment. This would mean i had paid R45 053.00 for this trip. This would also mean that if the flights are R12 000.00, the accommodation and transfers are R33 053.00. I got an invoice for the transfers which was about R5 500.00. R27 553.00 would be her commission and the accommodation (which was 3 nights). I was very suprised when we got to the hotel and realised it did not live up to the money i paid. I requested an invoice for the stay and they received a payment from flight centre for R14 430.00. I gathered that the extra payment of R14 800.00 that i made on 31 December 2018 was for the accommodation.

I NEED TO KNOW WHAT HAPPENED TO THE R30 253.00!!!!!

WHY DID THEY (VERONIQUE AND MEGAN) CHARGE ME A 200% MARK-UP OR COMMISSION!!!!

I NEED MY REFUND