KW
Karla W
1 reviews | Active since Dec 2021
04 Mar 2022, 19:23
****, poor service, ******
****. Money taken and not refunded according to policy. First experience was ******, poor communication and devastating service. Not recommended if you want to book travel tickets. Rather consider your money as a donation to flight centre.
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Replies (2)
Flight Centre South Africa's replyOfficial
04 Mar 2022, 20:43Dear Muji
Thank you for sharing your feedback with us. A member of our Customer Experience team will be in touch with you during working hours.
~L.M
Thank you for sharing your feedback with us. A member of our Customer Experience team will be in touch with you during working hours.
~L.M
Flight Centre South Africa's reply04 Mar 2022, 20:43
Official
Dear Muji
Thank you for sharing your feedback with us. A member of our Customer Experience team will be in touch with you during working hours.
~L.M
Thank you for sharing your feedback with us. A member of our Customer Experience team will be in touch with you during working hours.
~L.M
Flight Centre South Africa's replyOfficial
09 Mar 2022, 12:03Dear Muji
We investigated the concerns that you raised in your recent review and would like to offer a further response as follows;
Flight Centre takes allegations of ****** seriously and when you had initially brought this matter to our attention, the Customer Experience department had extensively investigated the matter and afforded you feedback. We will reiterate that there is no individual in the team who fits your description and to date we have not received any further evidence that you purport to have for us to review. We would still welcome the opportunity to investigate these very serious allegations and address them accordingly should you provide us with further information.
With regards to your refund, we confirmed that the amount initially offered to you was only for your flights and did not include the cost of the seating that you paid as that amount is yet to be processed by the airline. After a review of the matter by senior management, a decision was taken to extend a full refund to include the cost of seating to you as a gesture of goodwill which we trust you find in order.
~L.M
We investigated the concerns that you raised in your recent review and would like to offer a further response as follows;
Flight Centre takes allegations of ****** seriously and when you had initially brought this matter to our attention, the Customer Experience department had extensively investigated the matter and afforded you feedback. We will reiterate that there is no individual in the team who fits your description and to date we have not received any further evidence that you purport to have for us to review. We would still welcome the opportunity to investigate these very serious allegations and address them accordingly should you provide us with further information.
With regards to your refund, we confirmed that the amount initially offered to you was only for your flights and did not include the cost of the seating that you paid as that amount is yet to be processed by the airline. After a review of the matter by senior management, a decision was taken to extend a full refund to include the cost of seating to you as a gesture of goodwill which we trust you find in order.
~L.M
Flight Centre South Africa's reply09 Mar 2022, 12:03
Official
Dear Muji
We investigated the concerns that you raised in your recent review and would like to offer a further response as follows;
Flight Centre takes allegations of ****** seriously and when you had initially brought this matter to our attention, the Customer Experience department had extensively investigated the matter and afforded you feedback. We will reiterate that there is no individual in the team who fits your description and to date we have not received any further evidence that you purport to have for us to review. We would still welcome the opportunity to investigate these very serious allegations and address them accordingly should you provide us with further information.
With regards to your refund, we confirmed that the amount initially offered to you was only for your flights and did not include the cost of the seating that you paid as that amount is yet to be processed by the airline. After a review of the matter by senior management, a decision was taken to extend a full refund to include the cost of seating to you as a gesture of goodwill which we trust you find in order.
~L.M
We investigated the concerns that you raised in your recent review and would like to offer a further response as follows;
Flight Centre takes allegations of ****** seriously and when you had initially brought this matter to our attention, the Customer Experience department had extensively investigated the matter and afforded you feedback. We will reiterate that there is no individual in the team who fits your description and to date we have not received any further evidence that you purport to have for us to review. We would still welcome the opportunity to investigate these very serious allegations and address them accordingly should you provide us with further information.
With regards to your refund, we confirmed that the amount initially offered to you was only for your flights and did not include the cost of the seating that you paid as that amount is yet to be processed by the airline. After a review of the matter by senior management, a decision was taken to extend a full refund to include the cost of seating to you as a gesture of goodwill which we trust you find in order.
~L.M