RC
Robert C
1 reviews | Active since Dec 2021
27 Dec 2021, 12:22
RUDE & UNPROFESSIONAL TRAVEL AGENT
Rude & Unprofessional travel agent Altus from Flight Centre the Garden Route Mall / George..Seeking advice on Int travel, instead get told cannot be of any support unless booking done through travel agent..A total *******..!!
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Replies (2)
Flight Centre South Africa's replyOfficial
28 Dec 2021, 09:21Dear Robert
We are truly sorry to hear that you have not had a positive experience with us. We would like to understand more detail surrounding your request. One of our Customer Experience team will be in touch with you.
~Kim
We are truly sorry to hear that you have not had a positive experience with us. We would like to understand more detail surrounding your request. One of our Customer Experience team will be in touch with you.
~Kim
Flight Centre South Africa's reply28 Dec 2021, 09:21
Official
Dear Robert
We are truly sorry to hear that you have not had a positive experience with us. We would like to understand more detail surrounding your request. One of our Customer Experience team will be in touch with you.
~Kim
We are truly sorry to hear that you have not had a positive experience with us. We would like to understand more detail surrounding your request. One of our Customer Experience team will be in touch with you.
~Kim
Flight Centre South Africa's replyOfficial
28 Dec 2021, 12:46 Dear Robert
Thank you very much for taking my call and for running through your interaction with Altus.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced when interacting with Altus. We assure you that this is not the level of service we aspire to. We confirm that both Altus and his seniors have been advised of the service delivery to ensure the matter is duly addressed.
It is never our intention to cause frustration when providing travel information to any traveller and we genuinely regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Flight Centre South Africa's reply28 Dec 2021, 12:46
Official
Dear Robert
Thank you very much for taking my call and for running through your interaction with Altus.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced when interacting with Altus. We assure you that this is not the level of service we aspire to. We confirm that both Altus and his seniors have been advised of the service delivery to ensure the matter is duly addressed.
It is never our intention to cause frustration when providing travel information to any traveller and we genuinely regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M