CM
Cecelia M
1 reviews | Active since Nov 2019
01 Nov 2019, 20:05
********** by Flight centre
********** We booked our 30 year anniversary through flight centre N1 City Mall We asked for hotels within walking distance from the places we wanted to visit, we were placed 2 hours drive outside the actual city centre Our transportation did not arrive We paid for 3 nights at hotel, but were booked for only 2 nights Their 24 hour assistant, well let just say, does not exist Still waiting for my complain feedback This was our 1st honeymoon, we we're traumatized, stressed and had to pay extra fee's at some hotel's Still trying to understand what we paid for
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Replies (4)
Flight Centre South Africa's replyOfficial
01 Nov 2019, 20:31Dear Cecelia
Thank you for reaching out and for sharing your experience. We confirm that our Customer Experience team have remained in contact with you and had ensured that you were relocated during your stay in New York to ensure you were able to experience the city as you had hoped for.
Your further concerns are currently under investigation and we commit to provide you with full feedback once there is complete clarity on what had transpired.
We would always want to ensure we remain available to you and in line with this, our Customer Experience and management team had remained in contact throughout your journey to tend to any concerns that had been raised.
~E.M.
Thank you for reaching out and for sharing your experience. We confirm that our Customer Experience team have remained in contact with you and had ensured that you were relocated during your stay in New York to ensure you were able to experience the city as you had hoped for.
Your further concerns are currently under investigation and we commit to provide you with full feedback once there is complete clarity on what had transpired.
We would always want to ensure we remain available to you and in line with this, our Customer Experience and management team had remained in contact throughout your journey to tend to any concerns that had been raised.
~E.M.
Flight Centre South Africa's reply01 Nov 2019, 20:31
Official
Dear Cecelia
Thank you for reaching out and for sharing your experience. We confirm that our Customer Experience team have remained in contact with you and had ensured that you were relocated during your stay in New York to ensure you were able to experience the city as you had hoped for.
Your further concerns are currently under investigation and we commit to provide you with full feedback once there is complete clarity on what had transpired.
We would always want to ensure we remain available to you and in line with this, our Customer Experience and management team had remained in contact throughout your journey to tend to any concerns that had been raised.
~E.M.
Thank you for reaching out and for sharing your experience. We confirm that our Customer Experience team have remained in contact with you and had ensured that you were relocated during your stay in New York to ensure you were able to experience the city as you had hoped for.
Your further concerns are currently under investigation and we commit to provide you with full feedback once there is complete clarity on what had transpired.
We would always want to ensure we remain available to you and in line with this, our Customer Experience and management team had remained in contact throughout your journey to tend to any concerns that had been raised.
~E.M.
CM
Cecelia M's updateReviewer Update
01 Nov 2019, 20:49Thank You for the response
We payed for 3nights in New York city centre
We were relocated after 2 day communications
We arrived in New York city late the evening, and could only spend half a day in the city
How does this compensate the 3 nights we paid for, our day tour we had to cancel to Washington
We payed for 3nights in New York city centre
We were relocated after 2 day communications
We arrived in New York city late the evening, and could only spend half a day in the city
How does this compensate the 3 nights we paid for, our day tour we had to cancel to Washington
CM
Cecelia M's update01 Nov 2019, 20:49
Reviewer Update
Thank You for the response
We payed for 3nights in New York city centre
We were relocated after 2 day communications
We arrived in New York city late the evening, and could only spend half a day in the city
How does this compensate the 3 nights we paid for, our day tour we had to cancel to Washington
We payed for 3nights in New York city centre
We were relocated after 2 day communications
We arrived in New York city late the evening, and could only spend half a day in the city
How does this compensate the 3 nights we paid for, our day tour we had to cancel to Washington
Flight Centre South Africa's replyOfficial
01 Nov 2019, 21:06Dear Cecelia
Thank you for your further correspondence. Our Customer Experience team will be in contact with you during business hours to provide you with complete feedback to all your concerns.
~E.M.
Thank you for your further correspondence. Our Customer Experience team will be in contact with you during business hours to provide you with complete feedback to all your concerns.
~E.M.
Flight Centre South Africa's reply01 Nov 2019, 21:06
Official
Dear Cecelia
Thank you for your further correspondence. Our Customer Experience team will be in contact with you during business hours to provide you with complete feedback to all your concerns.
~E.M.
Thank you for your further correspondence. Our Customer Experience team will be in contact with you during business hours to provide you with complete feedback to all your concerns.
~E.M.
CM
Cecelia M's updateReviewer Update
01 Nov 2019, 21:24It's been over a week since our return
We been receiving the same response
Your team will be in contact
Yes, they did relocate us to a hotel in New York, only because the management of the Holiday Inn Orangeburg rockland bergen Newark, offered to refund us out kindness since they were concerned for my health and stress
Only then did your team relocate us
How is it even possible to explore a big city like New York in half a day
Wish I could, would have liked to explore what we paid for
Unfortunately I can't be at all the sights at the same time, half a day is clearly not enough
We been receiving the same response
Your team will be in contact
Yes, they did relocate us to a hotel in New York, only because the management of the Holiday Inn Orangeburg rockland bergen Newark, offered to refund us out kindness since they were concerned for my health and stress
Only then did your team relocate us
How is it even possible to explore a big city like New York in half a day
Wish I could, would have liked to explore what we paid for
Unfortunately I can't be at all the sights at the same time, half a day is clearly not enough
CM
Cecelia M's update01 Nov 2019, 21:24
Reviewer Update
It's been over a week since our return
We been receiving the same response
Your team will be in contact
Yes, they did relocate us to a hotel in New York, only because the management of the Holiday Inn Orangeburg rockland bergen Newark, offered to refund us out kindness since they were concerned for my health and stress
Only then did your team relocate us
How is it even possible to explore a big city like New York in half a day
Wish I could, would have liked to explore what we paid for
Unfortunately I can't be at all the sights at the same time, half a day is clearly not enough
We been receiving the same response
Your team will be in contact
Yes, they did relocate us to a hotel in New York, only because the management of the Holiday Inn Orangeburg rockland bergen Newark, offered to refund us out kindness since they were concerned for my health and stress
Only then did your team relocate us
How is it even possible to explore a big city like New York in half a day
Wish I could, would have liked to explore what we paid for
Unfortunately I can't be at all the sights at the same time, half a day is clearly not enough