LP
Lindie P
1 reviews | Active since Jul 2020
27 Jul 2020, 22:24
REFUSING REFUND OF DEPOSIT - We could not go on Holiday as a result of COVID-19
In my opinion, they do not even deserve one star. In January 2020 my sister, my mom and I each paid a deposit to go a holiday in Mauritius in June 2020. As a result of COVID-19 and the travel restrictions, we could not go on our holiday. They are refusing to refund us. According to our travel agent, there is no way we can get our refund. We are only able to get a voucher. It was not our fault that travel was banned. I never post bad reviews, as I believe in sorting out problems directly. But I am out of options now.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
28 Jul 2020, 07:19Dear Lindie P
Thank you for reaching out and for letting us know that you are disappointed with the options available. During this unprecedented time, we would be greatly dependent on the re-accommodation options made available by each supplier, which for the majority would be to extend a voucher towards future travel.
We sincerely would never want to disappoint you. We would like to ensure that every effort has been made to assist and every possible solution explored and we acknowledge that your concerns have been received by our Customer Experience team, who will be looking into the matter.
A Customer Experience expert will be in touch with you directly.
~Emily
Thank you for reaching out and for letting us know that you are disappointed with the options available. During this unprecedented time, we would be greatly dependent on the re-accommodation options made available by each supplier, which for the majority would be to extend a voucher towards future travel.
We sincerely would never want to disappoint you. We would like to ensure that every effort has been made to assist and every possible solution explored and we acknowledge that your concerns have been received by our Customer Experience team, who will be looking into the matter.
A Customer Experience expert will be in touch with you directly.
~Emily
Flight Centre South Africa's reply28 Jul 2020, 07:19
Official
Dear Lindie P
Thank you for reaching out and for letting us know that you are disappointed with the options available. During this unprecedented time, we would be greatly dependent on the re-accommodation options made available by each supplier, which for the majority would be to extend a voucher towards future travel.
We sincerely would never want to disappoint you. We would like to ensure that every effort has been made to assist and every possible solution explored and we acknowledge that your concerns have been received by our Customer Experience team, who will be looking into the matter.
A Customer Experience expert will be in touch with you directly.
~Emily
Thank you for reaching out and for letting us know that you are disappointed with the options available. During this unprecedented time, we would be greatly dependent on the re-accommodation options made available by each supplier, which for the majority would be to extend a voucher towards future travel.
We sincerely would never want to disappoint you. We would like to ensure that every effort has been made to assist and every possible solution explored and we acknowledge that your concerns have been received by our Customer Experience team, who will be looking into the matter.
A Customer Experience expert will be in touch with you directly.
~Emily
Flight Centre South Africa's replyOfficial
29 Jul 2020, 15:09Dear Lindie P
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
Flight Centre South Africa's reply29 Jul 2020, 15:09
Official
Dear Lindie P
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim