Refund Woes

I requested the refund in October 2021.

Almost 2 years later, in August 2023, they informed me they had finally received the refund from the relevant airline.

Then I had issues with the bank card not being the same as the one I booked with, and had to wait ages for my bank to issue me the letter which confirmed that the bank card was replaced. The first letter I sent was the incorrect one, but after harassing my bank for months, I finally received the correct documents.

I promptly sent all relevant details and forms to Flight Centre, and was assured that they had all the docs they needed.

Two weeks later, and I'm still waiting. Emails and phone calls regarding the refund status are ignored / calls not returned.

Have I not been more than patient? I just want an update!!!!

Customer service during booking was amazing. But ask for a refund, and you're treated as a number. Something to be ignored.