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Zintle N
1 reviews | Active since Sept 2020
11 Aug 2021, 11:38
Refund that takes forever
Refund that takes forever. You will be told that fnb has an system issues for 3 days. We have been waiting for the money since
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
11 Aug 2021, 12:24Dear Zintle N
Thank you for letting us know about your experience. The frustration you have shared is not what we want for our customers and we would appreciate the opportunity to get to the bottom of what happened.
Our Customer Experience team will be in contact with you directly to assist.
~A.C
Thank you for letting us know about your experience. The frustration you have shared is not what we want for our customers and we would appreciate the opportunity to get to the bottom of what happened.
Our Customer Experience team will be in contact with you directly to assist.
~A.C
Flight Centre South Africa's reply11 Aug 2021, 12:24
Official
Dear Zintle N
Thank you for letting us know about your experience. The frustration you have shared is not what we want for our customers and we would appreciate the opportunity to get to the bottom of what happened.
Our Customer Experience team will be in contact with you directly to assist.
~A.C
Thank you for letting us know about your experience. The frustration you have shared is not what we want for our customers and we would appreciate the opportunity to get to the bottom of what happened.
Our Customer Experience team will be in contact with you directly to assist.
~A.C
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Zintle N's updateReviewer Update
11 Aug 2021, 12:31Ill be waiting because its so unfair to wait for days for the money that was paid cash. Now its a story to pay it back
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Zintle N's update11 Aug 2021, 12:31
Reviewer Update
Ill be waiting because its so unfair to wait for days for the money that was paid cash. Now its a story to pay it back
Flight Centre South Africa's replyOfficial
11 Aug 2021, 12:56Dear Zintle N
We completely understand your frustration and we will definitely get back to you.
~A.C
We completely understand your frustration and we will definitely get back to you.
~A.C
Flight Centre South Africa's reply11 Aug 2021, 12:56
Official
Dear Zintle N
We completely understand your frustration and we will definitely get back to you.
~A.C
We completely understand your frustration and we will definitely get back to you.
~A.C
Flight Centre South Africa's replyOfficial
12 Aug 2021, 16:19 Dear Zintle N
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to review the matter.
We confirm that your refund has been processed and in line with our telephonic conversation you have confirmed receipt of the funds.
With further reference to our telephonic conversation, we confirm having explained the reasons for the delay, as well as the steps taken to remedy the matter.
We trust that our prompt resolution has restored your faith in our brand. Kind Regards T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to review the matter.
We confirm that your refund has been processed and in line with our telephonic conversation you have confirmed receipt of the funds.
With further reference to our telephonic conversation, we confirm having explained the reasons for the delay, as well as the steps taken to remedy the matter.
We trust that our prompt resolution has restored your faith in our brand. Kind Regards T.M
Flight Centre South Africa's reply12 Aug 2021, 16:19
Official
Dear Zintle N
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to review the matter.
We confirm that your refund has been processed and in line with our telephonic conversation you have confirmed receipt of the funds.
With further reference to our telephonic conversation, we confirm having explained the reasons for the delay, as well as the steps taken to remedy the matter.
We trust that our prompt resolution has restored your faith in our brand. Kind Regards T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to review the matter.
We confirm that your refund has been processed and in line with our telephonic conversation you have confirmed receipt of the funds.
With further reference to our telephonic conversation, we confirm having explained the reasons for the delay, as well as the steps taken to remedy the matter.
We trust that our prompt resolution has restored your faith in our brand. Kind Regards T.M
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Zintle N's updateReviewer Update
12 Aug 2021, 19:57Thank you so much Thea, (customer service consultant )for your proffessionalism and prompt response. The refund was paid immediately.
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Zintle N's update12 Aug 2021, 19:57
Reviewer Update
Thank you so much Thea, (customer service consultant )for your proffessionalism and prompt response. The refund was paid immediately.