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candace C
1 reviews | Active since Dec 2012
21 Sept 2021, 06:54
Refund Terrible flight center
Terrible. I have been waiting for my refund for ages. it's ridiculous. She claimed they paid it but it's so many days and it's not in my account. extremely disappointed and will report this further.
Helpful (0)
Replies (7)0
Replies (7)
Flight Centre South Africa's replyOfficial
21 Sept 2021, 08:01Dear Candace
Thank you for letting us know about your frustration. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you.
~A.C
Thank you for letting us know about your frustration. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you.
~A.C
Flight Centre South Africa's reply21 Sept 2021, 08:01
Official
Dear Candace
Thank you for letting us know about your frustration. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you.
~A.C
Thank you for letting us know about your frustration. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of what went wrong.
We will be looking into your concerns and our Customer Experience team will be in contact with you.
~A.C
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candace C's updateReviewer Update
21 Sept 2021, 08:05you have to contact me via email and the woman who is busy with it is fiona Naidoo
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candace C's update21 Sept 2021, 08:05
Reviewer Update
you have to contact me via email and the woman who is busy with it is fiona Naidoo
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candace C's updateReviewer Update
21 Sept 2021, 08:06it's a travel agent and she doesn't give me proper feedback and it's frustrating
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candace C's update21 Sept 2021, 08:06
Reviewer Update
it's a travel agent and she doesn't give me proper feedback and it's frustrating
Flight Centre South Africa's replyOfficial
21 Sept 2021, 08:37Dear Candace,
Thank you very much for the additional information. We will ensure that you are contacted via email.
~A.C
Thank you very much for the additional information. We will ensure that you are contacted via email.
~A.C
Flight Centre South Africa's reply21 Sept 2021, 08:37
Official
Dear Candace,
Thank you very much for the additional information. We will ensure that you are contacted via email.
~A.C
Thank you very much for the additional information. We will ensure that you are contacted via email.
~A.C
Flight Centre South Africa's replyOfficial
21 Sept 2021, 13:12 Dear Candace
Thank you very much for affording us the opportunity to review your concerns. Our investigation into the matter has highlighted that your refund request was initiated on the 15th of September.
Regrettably, there was an internal hinderance that occurred in authorizing and processing your refund timeously to your account. As part of our investigation, we have since alerted the departmental senior of this lapse in service delivery and we are pleased to confirm that your refund has since been processed to your account.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have received while trying to obtain your refund. We assure you that this is not the level of service we aspire to and furthermore, confirm that the relevant stakeholders have been addressed in light of your concerns raised.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Thank you very much for affording us the opportunity to review your concerns. Our investigation into the matter has highlighted that your refund request was initiated on the 15th of September.
Regrettably, there was an internal hinderance that occurred in authorizing and processing your refund timeously to your account. As part of our investigation, we have since alerted the departmental senior of this lapse in service delivery and we are pleased to confirm that your refund has since been processed to your account.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have received while trying to obtain your refund. We assure you that this is not the level of service we aspire to and furthermore, confirm that the relevant stakeholders have been addressed in light of your concerns raised.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Flight Centre South Africa's reply21 Sept 2021, 13:12
Official
Dear Candace
Thank you very much for affording us the opportunity to review your concerns. Our investigation into the matter has highlighted that your refund request was initiated on the 15th of September.
Regrettably, there was an internal hinderance that occurred in authorizing and processing your refund timeously to your account. As part of our investigation, we have since alerted the departmental senior of this lapse in service delivery and we are pleased to confirm that your refund has since been processed to your account.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have received while trying to obtain your refund. We assure you that this is not the level of service we aspire to and furthermore, confirm that the relevant stakeholders have been addressed in light of your concerns raised.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Thank you very much for affording us the opportunity to review your concerns. Our investigation into the matter has highlighted that your refund request was initiated on the 15th of September.
Regrettably, there was an internal hinderance that occurred in authorizing and processing your refund timeously to your account. As part of our investigation, we have since alerted the departmental senior of this lapse in service delivery and we are pleased to confirm that your refund has since been processed to your account.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have received while trying to obtain your refund. We assure you that this is not the level of service we aspire to and furthermore, confirm that the relevant stakeholders have been addressed in light of your concerns raised.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~T.M
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candace C's updateReviewer Update
04 Oct 2022, 10:34If you really wanted to help then you would have not removed the 1000rand don't embarrass yourself
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candace C's update04 Oct 2022, 10:34
Reviewer Update
If you really wanted to help then you would have not removed the 1000rand don't embarrass yourself
Flight Centre South Africa's replyOfficial
04 Oct 2022, 11:04Dear Candace C,
Please refer to the feedback and explanations provided. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
If you would like to escalate this matter you are welcome to contact the Customer Experience team or the airline directly. As Flight Centre, we processed a refund to you upfront while we waited on the airline in light of your feedback.
The feedback previously afforded remains unchanged and the refund settled is in full and final settlement of this matter.
~A.C
Please refer to the feedback and explanations provided. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
If you would like to escalate this matter you are welcome to contact the Customer Experience team or the airline directly. As Flight Centre, we processed a refund to you upfront while we waited on the airline in light of your feedback.
The feedback previously afforded remains unchanged and the refund settled is in full and final settlement of this matter.
~A.C
Flight Centre South Africa's reply04 Oct 2022, 11:04
Official
Dear Candace C,
Please refer to the feedback and explanations provided. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
If you would like to escalate this matter you are welcome to contact the Customer Experience team or the airline directly. As Flight Centre, we processed a refund to you upfront while we waited on the airline in light of your feedback.
The feedback previously afforded remains unchanged and the refund settled is in full and final settlement of this matter.
~A.C
Please refer to the feedback and explanations provided. We are highly dependent on the re-accommodation policies of our suppliers when travel does not go as planned. The refund amount offered to you is the amount that was paid out by Qatar which calculates their refunds based on their fare rules. Also please note that this ticket was partially utilised so a full refund was never available. The ticket policy stated in the initial booking that was signed and agreed to by you in the store is the same policy that was used when processing your refund.
If you would like to escalate this matter you are welcome to contact the Customer Experience team or the airline directly. As Flight Centre, we processed a refund to you upfront while we waited on the airline in light of your feedback.
The feedback previously afforded remains unchanged and the refund settled is in full and final settlement of this matter.
~A.C