KR
Kobie R
1 reviews | Active since Jun 2021
28 Jan 2022, 10:16
Refund not received back
I book flight through Flight and was cancelled by Qatar airways in November 2021 I was told I received refund with in 12 weeks needles to say I am still awaiting refund, furthermore Qatar airways confirm refund was done with in 28 days from cancelled
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Replies (2)
Flight Centre South Africa's replyOfficial
28 Jan 2022, 10:45Dear Kobie R,
Thank you very much for reaching out to us. A Customer Experience Expert will be in contact with you in this regard. ~T.M
Thank you very much for reaching out to us. A Customer Experience Expert will be in contact with you in this regard. ~T.M
Flight Centre South Africa's reply28 Jan 2022, 10:45
Official
Dear Kobie R,
Thank you very much for reaching out to us. A Customer Experience Expert will be in contact with you in this regard. ~T.M
Thank you very much for reaching out to us. A Customer Experience Expert will be in contact with you in this regard. ~T.M
Flight Centre South Africa's replyOfficial
09 Feb 2022, 15:16Dear Kobie
Thank you for affording us the opportunity to look into your concerns pertaining to an outstanding refund of flights.
Following receipt of your initial correspondence, a Customer Experience Expert had reached out to you and followed up with Flight Centre's Refunds department who at the time confirmed that a refund would be available on the 8th of February for processing. We are pleased to confirm that at this time, your refund has been processed to you and payment confirmation subsequently provided.
Our Customer Experience team remains available to you to assist with any matters of concern.
~L.M
Thank you for affording us the opportunity to look into your concerns pertaining to an outstanding refund of flights.
Following receipt of your initial correspondence, a Customer Experience Expert had reached out to you and followed up with Flight Centre's Refunds department who at the time confirmed that a refund would be available on the 8th of February for processing. We are pleased to confirm that at this time, your refund has been processed to you and payment confirmation subsequently provided.
Our Customer Experience team remains available to you to assist with any matters of concern.
~L.M
Flight Centre South Africa's reply09 Feb 2022, 15:16
Official
Dear Kobie
Thank you for affording us the opportunity to look into your concerns pertaining to an outstanding refund of flights.
Following receipt of your initial correspondence, a Customer Experience Expert had reached out to you and followed up with Flight Centre's Refunds department who at the time confirmed that a refund would be available on the 8th of February for processing. We are pleased to confirm that at this time, your refund has been processed to you and payment confirmation subsequently provided.
Our Customer Experience team remains available to you to assist with any matters of concern.
~L.M
Thank you for affording us the opportunity to look into your concerns pertaining to an outstanding refund of flights.
Following receipt of your initial correspondence, a Customer Experience Expert had reached out to you and followed up with Flight Centre's Refunds department who at the time confirmed that a refund would be available on the 8th of February for processing. We are pleased to confirm that at this time, your refund has been processed to you and payment confirmation subsequently provided.
Our Customer Experience team remains available to you to assist with any matters of concern.
~L.M