tB
tracey B
1 reviews | Active since Jan 2016
15 Mar 2022, 07:25
Refund not paid
Flight centre are holding a refund due to my elderly dad.
The airline has refunded them but they wint release it to my dad as his credit card expired and he now has a new one. Proof has been sent to them but they still havent released the money.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
15 Mar 2022, 07:48Dear Tracey B,
Thank you for raising your concerns with us. Our Customer Experience team will look into this and provide you with feedback. Please expect communication from our team during the course of today.
~A.C
Thank you for raising your concerns with us. Our Customer Experience team will look into this and provide you with feedback. Please expect communication from our team during the course of today.
~A.C
Flight Centre South Africa's reply15 Mar 2022, 07:48
Official
Dear Tracey B,
Thank you for raising your concerns with us. Our Customer Experience team will look into this and provide you with feedback. Please expect communication from our team during the course of today.
~A.C
Thank you for raising your concerns with us. Our Customer Experience team will look into this and provide you with feedback. Please expect communication from our team during the course of today.
~A.C
Flight Centre South Africa's replyOfficial
22 Mar 2022, 13:23Dear Tracey B
Thank you very much for your patience while the matter was investigated.
Please accept our sincere apologies for the processing delay. We confirm that the refund has since been processed accordingly.
We trust you will find the above in order and remain at your disposal. ~Thea
Thank you very much for your patience while the matter was investigated.
Please accept our sincere apologies for the processing delay. We confirm that the refund has since been processed accordingly.
We trust you will find the above in order and remain at your disposal. ~Thea
Flight Centre South Africa's reply22 Mar 2022, 13:23
Official
Dear Tracey B
Thank you very much for your patience while the matter was investigated.
Please accept our sincere apologies for the processing delay. We confirm that the refund has since been processed accordingly.
We trust you will find the above in order and remain at your disposal. ~Thea
Thank you very much for your patience while the matter was investigated.
Please accept our sincere apologies for the processing delay. We confirm that the refund has since been processed accordingly.
We trust you will find the above in order and remain at your disposal. ~Thea