FS
Fozia S
1 reviews | Active since Apr 2011
15 Feb 2022, 10:57
Refund not done.
Waiting since December for my refund after travel ban was imposed. All other travel agencies refunded their clients. This seems to be a common with Flight Centre.
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
15 Feb 2022, 11:23Dear Fozia,
Thank you for your feedback. We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are reliant on receiving the funds from them in order to process this for you.
We would like to ensure that all is in order with your refund application and would appreciate the opportunity to get in touch with you. A member of our Customer Experience team will be in touch with you to further assist.
~A.C
Thank you for your feedback. We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are reliant on receiving the funds from them in order to process this for you.
We would like to ensure that all is in order with your refund application and would appreciate the opportunity to get in touch with you. A member of our Customer Experience team will be in touch with you to further assist.
~A.C
Flight Centre South Africa's reply15 Feb 2022, 11:23
Official
Dear Fozia,
Thank you for your feedback. We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are reliant on receiving the funds from them in order to process this for you.
We would like to ensure that all is in order with your refund application and would appreciate the opportunity to get in touch with you. A member of our Customer Experience team will be in touch with you to further assist.
~A.C
Thank you for your feedback. We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are reliant on receiving the funds from them in order to process this for you.
We would like to ensure that all is in order with your refund application and would appreciate the opportunity to get in touch with you. A member of our Customer Experience team will be in touch with you to further assist.
~A.C
Flight Centre South Africa's replyOfficial
15 Feb 2022, 11:23Dear Fozia S
We understand that it has been incredibly frustrating waiting on refunds within the current climate. We would never intentionally act in a manner which distances our customers, especially when they need our support most.
We are working tirelessly to get through the volumes of refund queries we are still working on. Our Customer Experience team will be in touch with you to track the progress of your refund application.
~Kim
We understand that it has been incredibly frustrating waiting on refunds within the current climate. We would never intentionally act in a manner which distances our customers, especially when they need our support most.
We are working tirelessly to get through the volumes of refund queries we are still working on. Our Customer Experience team will be in touch with you to track the progress of your refund application.
~Kim
Flight Centre South Africa's reply15 Feb 2022, 11:23
Official
Dear Fozia S
We understand that it has been incredibly frustrating waiting on refunds within the current climate. We would never intentionally act in a manner which distances our customers, especially when they need our support most.
We are working tirelessly to get through the volumes of refund queries we are still working on. Our Customer Experience team will be in touch with you to track the progress of your refund application.
~Kim
We understand that it has been incredibly frustrating waiting on refunds within the current climate. We would never intentionally act in a manner which distances our customers, especially when they need our support most.
We are working tirelessly to get through the volumes of refund queries we are still working on. Our Customer Experience team will be in touch with you to track the progress of your refund application.
~Kim
FS
Fozia S's updateReviewer Update
15 Feb 2022, 12:20It is not only in the current climate that Flight Centre has a long turn around for refunding customers. The Third Party being Qatar Air refunded their clients within 48hrs of cancellation.
Other travel agent companies also received their refunds much quicker from Qatar Airlines...
Flight Centre????
Other travel agent companies also received their refunds much quicker from Qatar Airlines...
Flight Centre????
FS
Fozia S's update15 Feb 2022, 12:20
Reviewer Update
It is not only in the current climate that Flight Centre has a long turn around for refunding customers. The Third Party being Qatar Air refunded their clients within 48hrs of cancellation.
Other travel agent companies also received their refunds much quicker from Qatar Airlines...
Flight Centre????
Other travel agent companies also received their refunds much quicker from Qatar Airlines...
Flight Centre????
Flight Centre South Africa's replyOfficial
15 Feb 2022, 15:05Dear Fozia S
Thank you for your additional feedback. We will ensure that this reaches the Customer Experience Expert which will be assisting with looking into this for you.
~A.C
Thank you for your additional feedback. We will ensure that this reaches the Customer Experience Expert which will be assisting with looking into this for you.
~A.C
Flight Centre South Africa's reply15 Feb 2022, 15:05
Official
Dear Fozia S
Thank you for your additional feedback. We will ensure that this reaches the Customer Experience Expert which will be assisting with looking into this for you.
~A.C
Thank you for your additional feedback. We will ensure that this reaches the Customer Experience Expert which will be assisting with looking into this for you.
~A.C
Flight Centre South Africa's replyOfficial
17 Feb 2022, 15:48Dear Fozia,
Thank you very much for reaching out to us.
The feedback received from our refunds team is that we are expecting your refund to reflect in our account on the 21st of Feb.
We will confirm that same and revert to you.
Kind Regards ~T.M
Thank you very much for reaching out to us.
The feedback received from our refunds team is that we are expecting your refund to reflect in our account on the 21st of Feb.
We will confirm that same and revert to you.
Kind Regards ~T.M
Flight Centre South Africa's reply17 Feb 2022, 15:48
Official
Dear Fozia,
Thank you very much for reaching out to us.
The feedback received from our refunds team is that we are expecting your refund to reflect in our account on the 21st of Feb.
We will confirm that same and revert to you.
Kind Regards ~T.M
Thank you very much for reaching out to us.
The feedback received from our refunds team is that we are expecting your refund to reflect in our account on the 21st of Feb.
We will confirm that same and revert to you.
Kind Regards ~T.M