fK
floyd K
1 reviews | Active since Mar 2021
30 Mar 2021, 11:24
Refund from flight center is a night mare
I booked a Cemair flight via flight center in October 2020...I had to cancel the flight and agreed on the penalties,intially the refund was suppose to take 12 weeks and the payment was suppose to be made around January 2021 and due to covid that was extended but to date I haven't received nothing
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Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
30 Mar 2021, 11:49Dear Floyd
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers.
We will be looking into your concerns and our Customer Experience team will be in contact with you today.
~Angela
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers.
We will be looking into your concerns and our Customer Experience team will be in contact with you today.
~Angela
Flight Centre South Africa's reply30 Mar 2021, 11:49
Official
Dear Floyd
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers.
We will be looking into your concerns and our Customer Experience team will be in contact with you today.
~Angela
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers.
We will be looking into your concerns and our Customer Experience team will be in contact with you today.
~Angela
fK
floyd K's updateReviewer Update
21 Apr 2021, 09:17Dear Angela
I am not sure if you know but I haven't received any money till to date, yes I received a response from you team and I was promised a payment but I am still waiting
Regards
I am not sure if you know but I haven't received any money till to date, yes I received a response from you team and I was promised a payment but I am still waiting
Regards
fK
floyd K's update21 Apr 2021, 09:17
Reviewer Update
Dear Angela
I am not sure if you know but I haven't received any money till to date, yes I received a response from you team and I was promised a payment but I am still waiting
Regards
I am not sure if you know but I haven't received any money till to date, yes I received a response from you team and I was promised a payment but I am still waiting
Regards
Flight Centre South Africa's replyOfficial
21 Apr 2021, 09:54Dear Floyd
We have noted that you had received feedback with regards to your refund and that we were awaiting additional funds from the airline as previously discussed with your travel expert. We have followed up again as these funds have not yet been received and we will provide you with another update by the close of business today.
~M.D
We have noted that you had received feedback with regards to your refund and that we were awaiting additional funds from the airline as previously discussed with your travel expert. We have followed up again as these funds have not yet been received and we will provide you with another update by the close of business today.
~M.D
Flight Centre South Africa's reply21 Apr 2021, 09:54
Official
Dear Floyd
We have noted that you had received feedback with regards to your refund and that we were awaiting additional funds from the airline as previously discussed with your travel expert. We have followed up again as these funds have not yet been received and we will provide you with another update by the close of business today.
~M.D
We have noted that you had received feedback with regards to your refund and that we were awaiting additional funds from the airline as previously discussed with your travel expert. We have followed up again as these funds have not yet been received and we will provide you with another update by the close of business today.
~M.D