Refund delays

My husband was booked to fly to NZ last year March but due to covid it was cancelled. We requested our refund in Oct 2020 and after a very long wait and several emails and calls we were informed that the refund is ready and we need to complete the refund form and send it back. This was done last week Monday. I have contected flight centre last week and we were informed that we will have the money refunded into my husbands account before This monday as everything was done and it is already at the finance department for approval and payment. Well yesterday when we enquired it was still with the finance department. It seems nothing was done for a whole week.

We hace been waiting for the money for almost 6 months and flight centre seems to be dragging it out even more.

The call centre and agents cant tell you when the refund will be done. There is no one that can give you a straight answer. I dont think this is very good service.

We are highly unhappy...