Refund

Subject: Complaint Regarding Unused Flight and Visa Requirement

Dear Travel Center,

I am writing to express my disappointment and frustration regarding a recent booking I made through your agency for a flight that I was unable to use. I had purchased a ticket for a flight on the 17th January 2023 from Cape Town to Lagos, but was unable to board the flight as I was informed at the airport that I needed to acquire a visa for entry into the destination country.

I was not made aware of this visa requirement at the time of booking, and as a result, I missed the flight and incurred additional expenses in trying to obtain the necessary visa on short notice. I believe that it is the responsibility of the travel agency to inform customers of any visa requirements associated with their travel plans, and I am disappointed that this information was not provided to me in advance. The lady at flight center called Angola Airways and they told her I do not need a visa to travel with my UN passport and again she called another person at the flight center and the person told her I needed a visa that’s where the mistakes start from the Lady from the flight center. This is the mistake the flight center to put me in this mess, so is this your responsibility to give back my money. I end up using Ethiopia airline to travel because I have to wait for the visa now.

I am requesting a full refund for the unused flight ticket, as well as reimbur*****t for the expenses I incurred in attempting to obtain the visa. I trust that Travel Center will take the necessary steps to address this issue and provide me with a satisfactory resolution.

The consultant that helped me is on the ticket Jodie Lateran from canal walk, ***.

I look forward to hearing from you soon regarding this matter.

Sincerely, Paul Kalu Udensi