KT
Kevin T
1 reviews | Active since Jul 2020
22 Jul 2020, 10:58
Refund
I bought tickets to Bali and two other cities in Indonesia, on 10 March 2020, for departure in April 2020. Due to increasing Covid 19 cases around the world being published in the media, I decided to cancel my trip 2days later. I was just told I would loose a lot of money and they couldn't tell me what percentage I would loose. I was just told they would apply for the refund and that it would take up to 12 weeks as per travel rules. After 12 weeks I received no feedback. I phoned customer services. Since then I received better service and some of my monies was refunded. Still waiting for feedback regarding the Indonesian internal flights refund.
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Flight Centre South Africa's replyOfficial
22 Jul 2020, 11:27Dear Kevin T
Thank you for taking the time to let us know that you have been disappointed and for sharing your frustration with us. This is certainly not the experience we want for you. Although there have been definite delays surrounding refund applications, during this unprecedented time, we want to ensure you have updated information available at all times.
We have taken note of the previous query raised with the Customer Experience team and will ensure your pending refund queries are looked into and that we get to the bottom of your concerns.
~Emily
Thank you for taking the time to let us know that you have been disappointed and for sharing your frustration with us. This is certainly not the experience we want for you. Although there have been definite delays surrounding refund applications, during this unprecedented time, we want to ensure you have updated information available at all times.
We have taken note of the previous query raised with the Customer Experience team and will ensure your pending refund queries are looked into and that we get to the bottom of your concerns.
~Emily
Flight Centre South Africa's reply22 Jul 2020, 11:27
Official
Dear Kevin T
Thank you for taking the time to let us know that you have been disappointed and for sharing your frustration with us. This is certainly not the experience we want for you. Although there have been definite delays surrounding refund applications, during this unprecedented time, we want to ensure you have updated information available at all times.
We have taken note of the previous query raised with the Customer Experience team and will ensure your pending refund queries are looked into and that we get to the bottom of your concerns.
~Emily
Thank you for taking the time to let us know that you have been disappointed and for sharing your frustration with us. This is certainly not the experience we want for you. Although there have been definite delays surrounding refund applications, during this unprecedented time, we want to ensure you have updated information available at all times.
We have taken note of the previous query raised with the Customer Experience team and will ensure your pending refund queries are looked into and that we get to the bottom of your concerns.
~Emily