1 reviews | Active since Apr 2016
Refund!!!!
Why am I made to pay for a booking that the consultant hasn’t bothered to check if it’s avaliable,only to be told after making payment that is not available.the agent made me pay same day before 5pm and then when it’s not available I must go through the labor of filling forms for a reversal which I have not received and it is the second day.i don’t understand how Pen travel was able to tell me immediately that my dates were not available but Flight Centre couldn’t .WHEN AM I GETTING MY REFUND????????
Dear Nosipho91
Thank you for sharing your feedback with us and for bringing your concerns to our attention. We will be in touch with you directly to investigate the matter further.
We sincerely apologise for the inconvenience experienced.
FCTG Team
Best regards,
Dear Nosipho91
Thank you for sharing your feedback with us and for bringing your concerns to our attention. We will be in touch with you directly to investigate the matter further.
We sincerely apologise for the inconvenience experienced.
FCTG Team
Best regards,
Dear Nosipho91
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have confirmed that the refund reflected last night.
Please accept our sincerest apology once again for the inconvenience experienced.
FCTG Team
Best regards,
Dear Nosipho91
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have confirmed that the refund reflected last night.
Please accept our sincerest apology once again for the inconvenience experienced.
FCTG Team
Best regards,