Rather use Booking.com

We had the worst experience with flight centre when we asked them to book our honeymoon to Dubai. The first issue we had was they incorrectly billed travel insurance and then requested additional payment. Secondly, our airport transfers didn’t arrive and when we contacted them early Friday we only got a response on Monday (even though open on weekends), we’re told this was due to system error. Lastly we requested a specific location and all options provided were 10km plus away from said location without any disclosure of this. The hotel we selected from options provided was 14km away from my requested location and when I raised was told that it’s clients responsibility to do their research. The hotel was actually so bad (no towels/dirty linens/bad crowd) that we moved to another hotel. Bearing in mind this was for our honeymoon, the lack of compassion, half apologies and no accountability from their side with a focus on covering themselves rather than correct was deeply disappointing.