Questionable ethics and unfair pricing
My international holiday was cancelled due to COVID and although I was refunded I had to query the massive shortfall, first the airline taxes were blamed but eventually I was refunded an additional R7500 odd after demanding detailed information. I was told to claim from my travel insurance and only when I said my travel insurance doesn't cover it was I refunded. I find that ********** and *********. I wonder what the insurance companies will say about that. Now that I want to use my Safair voucher for my local flight that was not refunded I am charged almost double the online price with the excuse that its the airlines instruction. Now, this is even more *********. Why am I being penalised for using a voucher? It should be open to being used on the current flight prices and not double. AND then FlightCentre charges me a booking fee again to just rip me off again. I am ever so sorry I have used them. I just want what's fair.
We highly value fairness in every interaction and your experience is definitely not what we want for our customers. We greatly appreciate the time you have taken to reach out and to let us know that you have been disappointed.
A Customer Experience expert will be in touch with you directly to ensure we get to the bottom of your experience and the concerns that you have shared.
~Emily
We highly value fairness in every interaction and your experience is definitely not what we want for our customers. We greatly appreciate the time you have taken to reach out and to let us know that you have been disappointed.
A Customer Experience expert will be in touch with you directly to ensure we get to the bottom of your experience and the concerns that you have shared.
~Emily
Thank you for detailing your concerns and for taking the time to discuss your experience with the senior management team that takes care of the Flight Centre Business Travel brand. We genuinely always aim for transparency in every interaction and we trust that the manner in which your concerns were addressed, will be a true reflection of this.
We appreciate your understanding regarding the limited options available, in terms of certain supplier re-accommodation policies and that the nature of these conditions, aren't always within our control.
Once again, we sincerely appreciate your feedback and the opportunity you afforded us to provide you with clarity and truly hope that through your future interactions, we may regain your faith.
~Emily
Thank you for detailing your concerns and for taking the time to discuss your experience with the senior management team that takes care of the Flight Centre Business Travel brand. We genuinely always aim for transparency in every interaction and we trust that the manner in which your concerns were addressed, will be a true reflection of this.
We appreciate your understanding regarding the limited options available, in terms of certain supplier re-accommodation policies and that the nature of these conditions, aren't always within our control.
Once again, we sincerely appreciate your feedback and the opportunity you afforded us to provide you with clarity and truly hope that through your future interactions, we may regain your faith.
~Emily