1 reviews | Active since Sept 2020
Qatar has approved my waiver refund and now Flight centre wants to refund me in 12 weeks guys this is bad
Thats is my full return flight details from Johannesburg to Athens and back to Johannesburg.
How does Qatar approve a waiver refund then you guys still delay my refund.. we dealing with Flight centre you guys should prioritize this and not tell me this takes another 12 weeks is almost 3months when am I gonna book my tickets as flights increases yiu guys are not fair and Robyn is fully aware that I need to book my vacation flights as in immediately.
You guys made me wait for longer period for a waiver and now you deliberately delaying my refund for another 12 weeks why guys... I feel you contradicting yourself because Robyn said once Qatar approves my waiver then the money sits with you and you can release my funds to my account as soon as possible why you prioritize this I cant book flights in late May where's I'm traveling moth end June you guys are being ****s I will escalate this on Hellopeter.com and Twitter..
My waiver has been approved and I've completed the documents now you wanna delay my refund by another 12 weeks sonce I initiated this in late January 2024.
Your management need to action a release of funds to my account this is totally not acceptable. I want my funds back to my account, I don't have 12 weeks of waiting for a refund.
You pushing your clients away and you don't value the business we bring to your company, you being impossible now.
This is bad fir your business, Qatar has given a go ahead and now you intentionally delaying my refund how will I book my flights...
Now that Qatar has approved your management needs to prioritize my refund what kind of refund which takes 12weeks no you guys are playing with customers money and time.
I need to book flights for my vacation with the same money, why are you guys making this sour because you fully aware flights proces increase. I feel Flight centre doesn't respect it's clients well-being after we support you guys. I need my money back to my account why are you holding my money. Tell your finance team to make an immediate payment
Now that Qatar has approved your management needs to prioritize my refund what kind of refund which takes 12weeks no you guys are playing with customers money and time.
I need to book flights for my vacation with the same money, why are you guys making this sour because you fully aware flights proces increase. I feel Flight centre doesn't respect it's clients well-being after we support you guys. I need my money back to my account why are you holding my money. Tell your finance team to make an immediate payment
Thank you for taking the time to raise your concerns with us. Although Qatar might have approved the waiver for a refund, the application was only submitted on the 15th of March 2023 to them to finalise and make the payment to Flight Centre. When you make a payment to Flight Centre, we pay the supplier to secure your travel booking immediately and do not have access to the funds after that as per the conditions accepted at the time of booking your flights.
We truly sympathise with all the concerns you have raised with our Customer Experience team and we have assisted to the best of our ability in obtaining the refund waiver for you, however, we cannot change or amend the process from the airline or their turnaround times.
We will be sure to add this to your current open case and our Customer Experience expert will reach out to you directly.
~A.C
Thank you for taking the time to raise your concerns with us. Although Qatar might have approved the waiver for a refund, the application was only submitted on the 15th of March 2023 to them to finalise and make the payment to Flight Centre. When you make a payment to Flight Centre, we pay the supplier to secure your travel booking immediately and do not have access to the funds after that as per the conditions accepted at the time of booking your flights.
We truly sympathise with all the concerns you have raised with our Customer Experience team and we have assisted to the best of our ability in obtaining the refund waiver for you, however, we cannot change or amend the process from the airline or their turnaround times.
We will be sure to add this to your current open case and our Customer Experience expert will reach out to you directly.
~A.C
We have raised your concerns with the Customer Experience Expert as they are in the best position to look into your request. As today is a public holiday kindly allow them time during business hours tomorrow to further look into this and provide a response.
~A.C
We have raised your concerns with the Customer Experience Expert as they are in the best position to look into your request. As today is a public holiday kindly allow them time during business hours tomorrow to further look into this and provide a response.
~A.C