EB
Etienne B
1 reviews | Active since Mar 2020
12 Dec 2022, 09:52
Poor Support and Customer Experience
Please do not use Flight Centre online for any of your bookings for your own financial sake. I still have not received feedback from customer support after an airline cancelled flights, except for informing me that a refund will take a minimum of 12 weeks. Both Jarryd Harris and Chanelle Moses have no customer support at heart, as I have to constantly phone and email for feedback. Reading through some of the ratings here on hellopeter made me realise that I am not the only person with this experience. Their replies clearly show that they only offer an apology without any outcome. I wonder if Euan McNeil, as the MD, is aware of these issues? Or are these issues ignored?
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
12 Dec 2022, 10:15Dear Etienne,
We are terribly sorry to hear about your experience and can assure you that we will get to the bottom of this for you. Our Customer Experience team will make contact with you directly to further assist in this matter.
~A.C
We are terribly sorry to hear about your experience and can assure you that we will get to the bottom of this for you. Our Customer Experience team will make contact with you directly to further assist in this matter.
~A.C
Flight Centre South Africa's reply12 Dec 2022, 10:15
Official
Dear Etienne,
We are terribly sorry to hear about your experience and can assure you that we will get to the bottom of this for you. Our Customer Experience team will make contact with you directly to further assist in this matter.
~A.C
We are terribly sorry to hear about your experience and can assure you that we will get to the bottom of this for you. Our Customer Experience team will make contact with you directly to further assist in this matter.
~A.C
EB
Etienne B's updateReviewer Update
12 Dec 2022, 10:17Thank you for your prompt response. It is the first from a Flight Centre South Africa operation for me, and I appreciate it.
EB
Etienne B's update12 Dec 2022, 10:17
Reviewer Update
Thank you for your prompt response. It is the first from a Flight Centre South Africa operation for me, and I appreciate it.
Flight Centre South Africa's replyOfficial
12 Dec 2022, 10:41Dear Etienne,
Thank you for the update and it's a pleasure. We are always happy to assist and look into any concerns.
~A.C
Thank you for the update and it's a pleasure. We are always happy to assist and look into any concerns.
~A.C
Flight Centre South Africa's reply12 Dec 2022, 10:41
Official
Dear Etienne,
Thank you for the update and it's a pleasure. We are always happy to assist and look into any concerns.
~A.C
Thank you for the update and it's a pleasure. We are always happy to assist and look into any concerns.
~A.C
Flight Centre South Africa's replyOfficial
12 Dec 2022, 15:07 Dear Etienne B.
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We apologise for the frustration caused by our online team's delay in responding to you.
Your ticket refund was submitted today upon your request directed to Chanelle and is currently being processed within the stipulated waiting period stated in our terms and conditions.
All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made. We trust you will find the above in order and remain at your disposal. ~C.M
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We apologise for the frustration caused by our online team's delay in responding to you.
Your ticket refund was submitted today upon your request directed to Chanelle and is currently being processed within the stipulated waiting period stated in our terms and conditions.
All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made. We trust you will find the above in order and remain at your disposal. ~C.M
Flight Centre South Africa's reply12 Dec 2022, 15:07
Official
Dear Etienne B.
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We apologise for the frustration caused by our online team's delay in responding to you.
Your ticket refund was submitted today upon your request directed to Chanelle and is currently being processed within the stipulated waiting period stated in our terms and conditions.
All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made. We trust you will find the above in order and remain at your disposal. ~C.M
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We apologise for the frustration caused by our online team's delay in responding to you.
Your ticket refund was submitted today upon your request directed to Chanelle and is currently being processed within the stipulated waiting period stated in our terms and conditions.
All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. If the third-party service provider can provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same way the payment was made. We trust you will find the above in order and remain at your disposal. ~C.M