DS
Derick S
1 reviews | Active since Jun 2022
22 Jun 2022, 14:10
Poor Service/ Lack of Responce
Appalling service from Flight Centre. Following the demise of Kulula/ British Airways, received an e-mail on 2 June 2022 from Jarryd Harris giving some options on the tickets. I responded making it clear I wanted a full refund on the 7 June 2022 and followed up on 16 June 2022. To date I have not received a response or acknowledgement that my request is being processed. ***
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Replies (2)
Flight Centre South Africa's replyOfficial
22 Jun 2022, 14:19Dear Derick S
We are truly saddened to see your review and profusely apologise that you have not yet received a response. Your feedback will be escalated to our Customer Experience team and they will get in touch with you directly.
~A.C
We are truly saddened to see your review and profusely apologise that you have not yet received a response. Your feedback will be escalated to our Customer Experience team and they will get in touch with you directly.
~A.C
Flight Centre South Africa's reply22 Jun 2022, 14:19
Official
Dear Derick S
We are truly saddened to see your review and profusely apologise that you have not yet received a response. Your feedback will be escalated to our Customer Experience team and they will get in touch with you directly.
~A.C
We are truly saddened to see your review and profusely apologise that you have not yet received a response. Your feedback will be escalated to our Customer Experience team and they will get in touch with you directly.
~A.C
Flight Centre South Africa's replyOfficial
24 Jun 2022, 13:30Dear Derick S
Please accept our sincere apologies for the delay in obtaining further feedback from our Online Support team.
They are currently experiencing high call volumes and an influx of requests. Records indicate that your refund has been processed and our Online Support team will contact you once the funds are processed by the airline.
We trust you will find the above in order an remain at your disposal. ~T.M
Please accept our sincere apologies for the delay in obtaining further feedback from our Online Support team.
They are currently experiencing high call volumes and an influx of requests. Records indicate that your refund has been processed and our Online Support team will contact you once the funds are processed by the airline.
We trust you will find the above in order an remain at your disposal. ~T.M
Flight Centre South Africa's reply24 Jun 2022, 13:30
Official
Dear Derick S
Please accept our sincere apologies for the delay in obtaining further feedback from our Online Support team.
They are currently experiencing high call volumes and an influx of requests. Records indicate that your refund has been processed and our Online Support team will contact you once the funds are processed by the airline.
We trust you will find the above in order an remain at your disposal. ~T.M
Please accept our sincere apologies for the delay in obtaining further feedback from our Online Support team.
They are currently experiencing high call volumes and an influx of requests. Records indicate that your refund has been processed and our Online Support team will contact you once the funds are processed by the airline.
We trust you will find the above in order an remain at your disposal. ~T.M